Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Perron

North Lauderdale

Summary

Dynamic Parts Manager with proven success at Arrigosawgrass, enhancing inventory management and optimizing supply chain processes. Skilled in vendor relations and staff training, I consistently improved order fulfillment accuracy and efficiency. Recognized for exceptional customer service and problem-solving abilities, I effectively aligned parts availability with service demands, driving operational excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

31
31
years of professional experience

Work History

Parts Manager

Arrigosawgrass
06.2015 - 01.2025
  • Managed inventory levels to ensure timely availability of parts for service operations.
  • Oversaw procurement processes to optimize supply chain efficiency and reduce costs.
  • Trained and mentored staff on best practices in parts management and customer service.
  • Analyzed sales trends to forecast demand and adjust inventory accordingly.
  • Implemented process improvements that enhanced order fulfillment speeds and accuracy.
  • Developed relationships with suppliers to negotiate favorable terms and maintain quality standards.
  • Coordinated with service department to align parts availability with repair schedules.
  • Led cross-functional meetings to address challenges in parts logistics and implement solutions effectively.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Parts Advisor

Massey Yardley Chrysler Dodge Jeep Ram FIAT
09.2009 - 05.2015
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.

Parts Advisor

Napleton Chrysler Jeep Dodge Ram
01.2000 - 08.2009
  • Gained knowledge of automotive components and their applications through training programs.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.

Parts Advisor

Massey Yardley Chrysler Dodge Jeep Ram FIAT
04.1994 - 12.1999
  • Assisted in identifying parts requirements for customer inquiries and service requests.
  • Supported inventory management by organizing and tracking stock levels of automotive parts.
  • Learned to operate specialized software for order processing and parts retrieval.
  • Collaborated with team members to ensure timely parts delivery and exceptional customer service.
  • Maintained cleanliness and organization within the parts department to promote efficiency.
  • Responded to customer questions regarding part specifications and compatibility effectively.
  • Developed familiarity with safety protocols related to handling automotive parts and tools.
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.

Education

Associate Degree - Automotive

New England Institute of Technology
Riviera Beach, FL
06-2000

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Vendor relations
  • Inventory auditing
  • Returns processing
  • Forklift operation
  • Goal setting
  • Staff training
  • Operations management
  • Logistics planning
  • Obsolescence control
  • Hardworking and reliable
  • Problem-solving

Timeline

Parts Manager

Arrigosawgrass
06.2015 - 01.2025

Parts Advisor

Massey Yardley Chrysler Dodge Jeep Ram FIAT
09.2009 - 05.2015

Parts Advisor

Napleton Chrysler Jeep Dodge Ram
01.2000 - 08.2009

Parts Advisor

Massey Yardley Chrysler Dodge Jeep Ram FIAT
04.1994 - 12.1999

Associate Degree - Automotive

New England Institute of Technology

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