James Peterson
Rosamond,CALIFORNIA
Summary
Proactive Customer Service Representative with extensive experience in resolving conflicts and enhancing customer loyalty through empathy and active listening. Skilled in complaint handling, problem-solving, and upselling, contributing to sales growth and customer retention. Brings strong critical thinking and training abilities to foster team success and service excellence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chevron Stations Inc
2013.09 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
GED -
Lancaster Adult School
Lancaster, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Chevron Stations Inc
2013.09 - Current
GED -
Lancaster Adult School
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