James Phillips
Odessa,TX
Summary
Dynamic store operations leader with a proven track record in staff training and customer engagement. Achieved operational excellence through effective mentoring and strategic inventory management.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Store Lead
Walmart
Odessa, TX
11.2019 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational best practices.
- Coordinated inventory management processes to enhance stock availability and reduce shortages.
- Implemented promotional strategies to drive sales and improve customer engagement in-store.
Store Manager
Walmart
Midland, TX
07.2017 - 11.2019
- Led team to achieve operational excellence through effective training and mentorship.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Implemented customer service strategies that improved satisfaction ratings and loyalty.
- Analyzed sales trends to optimize product placement and promotional initiatives.
Assistant Store Manager
Walmart
Tulsa, OK
02.1997 - 07.2017
- Analyzed sales data to identify trends, informing strategic decisions for product placement and marketing.
- Led team meetings to communicate performance goals, fostering a collaborative work environment.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty metrics.
- Developed employee schedules optimizing labor costs while maintaining adequate staffing levels during peak hours.
Education
High School Diploma -
Will Rogers High School
Tulsa, OK05-1989
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
Certification
- Life & Health Insurance License for States of Texas and Oklahoma
- World Financial Group
- September 2025 to Present
Timeline
Store Lead
Walmart
11.2019 - Current
Store Manager
Walmart
07.2017 - 11.2019
Assistant Store Manager
Walmart
02.1997 - 07.2017
High School Diploma -
Will Rogers High School