James Pierce
Albertville,AL
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
Coca-Cola Bottling Company United Inc.
Scottsboro , AL
09.2013 - Current
- Developed and implemented sales strategies to increase customer base.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Identified potential opportunities for new business development activities.
- Implemented procedures that improved accuracy of customer orders.
- Managed inventory levels at store locations according to corporate guidelines.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
Education
ASE - Automotive Mechanics
Wallace State Community College - Hanceville
Hanceville, AL05-2008
Skills
- Workflow Management
- Report writing and budgeting
- Channel Management
- Order Management
- Sales team assistance
- Shrinkage Control
- Inventory Control
- Inventory Oversight
- Sales Strategies
- Brand Promotion
- Delegation skills
Affiliations
- Fishing
- Camping
- Trail riding
- Golfing
References
References available upon request.
Timeline
Sales Supervisor
Coca-Cola Bottling Company United Inc.
09.2013 - Current
ASE - Automotive Mechanics
Wallace State Community College - Hanceville
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