Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Victoria Olson

Summary

Proficient Sales Supervisor with a knack for motivating sales team to increase overall performance. Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Harbor Freight Tools
01.2023 - Current
  • Ensure and model professional customer service
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintain a safe, clean, and organized store
  • Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
  • Lead, coach, and develop others
  • Serve as Leader on Duty as scheduled
  • Other duties as assigned.

Guest Service Associate

Target
10.2019 - 01.2023
  • Help Guest solve any issues or Concerns with kindness and care
  • Process Guest returns and order pickups
  • Ring items and up sale guest when checking out
  • Help guest when they need it on Self checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled customer complaints to satisfy and retain guests.

Assistant Manager

Domino's Pizza (E.M. PIZZA, INC.)
09.2013 - 10.2020
  • Run shifts running food and labor and service
  • Make product
  • Take orders and take care of customer concerns
  • Clean store overnight
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

CASHIER

MAPCO
09.2012 - 09.2013
  • Greet and take care of customers
  • Stock and Clean store
  • Create a Nice shopping environment
  • Check in and out vendors.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.

CASHIER/COOK

BURGER KING
12.2011 - 08.2012
  • Cook and Serve Breakfast
  • Greet and Take care of Customers
  • Clean and stock Restaurant.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

PICKER, PACKER SHIPPER

NU-PARTS AUTOMITVE PRODUCTS
05.2007 - 07.2009
  • Check and pack Automotive parts
  • Pick parts for shipping using FedEx and UPS
  • Stock Parts when Receiving needed help.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

TEMP SERVICE

Randstad
05.2005 - 05.2006
  • Scanned product with RF guns to ship off
  • Re-boxed printer with the box was ripped or dirty
  • Loaded Trailers and Wrapped Pallets
  • Helped maintain accurate production record by documenting run totals and materials used.
  • Balanced boxes on pallets to prevent shifting and damage.
  • Removed items of deficient quality from line to maintain standards.
  • Prepared boxes for shipments based on standard sizes.

Education

DIPLOMA - High school

Gateway Christian School
01.2005

Skills

  • Key Holder
  • Customer Service
  • Fast Food
  • Management
  • Training
  • Sales
  • Inventory
  • Scheduling
  • Cash Handling
  • Inventory Management
  • Microsoft Excel
  • Word
  • Customer Service Skills
  • Guest Services
  • Upselling
  • Assistant Manager Experience
  • Guest Relations Experience
  • Commercial Cleaning
  • Front Desk
  • POS
  • Retail Sales
  • Communication Skills
  • Interviewing
  • Shift Management
  • Time Management
  • Sales Coaching
  • Workflow Management
  • Goals and performance
  • Sales team assistance

Certification

Food Handler

Personal Information

Title: Manager Skills

Timeline

Sales Supervisor

Harbor Freight Tools
01.2023 - Current

Guest Service Associate

Target
10.2019 - 01.2023

Assistant Manager

Domino's Pizza (E.M. PIZZA, INC.)
09.2013 - 10.2020

CASHIER

MAPCO
09.2012 - 09.2013

CASHIER/COOK

BURGER KING
12.2011 - 08.2012

PICKER, PACKER SHIPPER

NU-PARTS AUTOMITVE PRODUCTS
05.2007 - 07.2009

TEMP SERVICE

Randstad
05.2005 - 05.2006

DIPLOMA - High school

Gateway Christian School

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Victoria Olson