Madison Davis
Manchester,NH
Summary
Dedicated retail leader with 7 years of experience at Burlington Stores, advancing from Part-Time Cashier to Sales Floor Supervisor through strong performance, leadership, and dedication. Experienced as a Key Holder and Manager on Duty with proven expertise in opening and closing procedures, cash management, sales floor operations, merchandising, and team leadership. Skilled in training and developing associates, executing visual merchandising standards, resolving customer concerns, and driving operational excellence in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Manchester, NH
04.2022 - Current
- Supervise daily sales floor operations, ensuring merchandise is organized, replenished, and presented according to company merchandising standards.
- Lead, coach, and develop associates in merchandising, recovery, freight processing, and customer service while promoting a collaborative team environment.
- Execute seasonal floor sets, promotional displays, and merchandising initiatives to maximize sales and enhance the customer shopping experience.
- Serve as Key Holder and Manager on Duty, overseeing all store operations during assigned shifts.
- Perform opening and closing procedures, including securing the building, disarming and activating security systems, and ensuring all operational standards are met.
- Manage cash office responsibilities, including register accountability, cash pickups, deposits, safe balancing, and end-of-day reconciliation.
- Resolve customer concerns and make operational decisions to ensure a positive shopping experience and smooth store operations.
- Coordinate associate assignments, monitor productivity, and prioritize daily workload to meet merchandising and operational goals.
- Promote a safe shopping and working environment by enforcing company policies and supporting asset protection initiatives to reduce shrink.
Customer Service Supervisor
Burlington
Manchester, NH
05.2021 - 04.2022
- Supervised front-end operations and led customer service associates to deliver exceptional customer experiences.
- Served as Key Holder and Manager on Duty, overseeing store operations in the absence of senior management.
- Opened and closed the store, completed daily opening and closing procedures, secured the building, and ensured operational readiness.
- Managed cash handling procedures, including register audits, cash pickups, safe accountability, and daily cash reconciliation.
- Coordinated cashier coverage, meal and break schedules, and front-end workflow to maintain efficient operations.
- Trained, coached, and developed associates on customer service, cash handling, and company policies.
- Resolved customer concerns professionally while ensuring compliance with company standards.
Customer Service Lead
Burlington
Manchester, NH
07.2020 - 05.2021
- Assisted in leading front-end operations while supporting cashiers and customer service associates.
- Delivered exceptional customer service by resolving customer concerns and supporting daily store operations.
- Assisted with register operations, cash office procedures, and training new associates.
- Maintained front-end organization and ensured compliance with company policies and operational standards.
Cashier
Burlington
04.2019 - 07.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficient operations.
- Handled cash, credit, and returns while adhering to company policies for accurate financial management.
Education
High School Diploma -
West High School
Manchester, NH06.2019
Skills
- Retail Leadership
- Sales Floor Supervision
- Key Holder
- Manager on Duty
- Opening & Closing Procedures
- Cash Office Operations
- Cash Handling & Reconciliation
- Merchandising
- Team Leadership & Coaching
- Customer Service
- Inventory Management
- Freight Processing
- Employee Training & Development
- Scheduling & Task Delegation
- Asset Protection & Shrink Reduction
- Conflict Resolution
- Problem Solving
- Time Management
Timeline
Sales Floor Supervisor
Burlington
04.2022 - Current
Customer Service Supervisor
Burlington
05.2021 - 04.2022
Customer Service Lead
Burlington
07.2020 - 05.2021
Cashier
Burlington
04.2019 - 07.2020
High School Diploma -
West High School