Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

James Pitt

Fredericksburg,VA

Summary

Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

12
12
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvment
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Driver Helper

UPS
11.2020 - 01.2024
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

Golf Cart Attendant

Dominion Valley Country Club
05.2022 - 11.2022
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.


Mover

3 Dave's Moving & Storage
06.2020 - 11.2020
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 60 to 100 lbs.
  • Arranged items at destination according to customer requests and instructions.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.

Freezer Worker

Walmart
06.2013 - 07.2014
  • Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
  • Practiced preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of items needing repair.
  • Labeled, stocked and inventoried department merchandise.
  • Assisted with breaking down loads and stocking assigned sections.

Customer Service Associate

Lowes Home Improvment
06.2012 - 08.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

High School -

Battlefield High School
Haymarket, VA
06.2013

Skills

  • Inbound and Outbound Calling
  • Quality Assurance
  • Exceptional Communicator
  • Customer Service

Accomplishments

  • Achieved customer satisfaction through effectively helping with listening and assuring that customers needs were met.

Languages

Spanish
Elementary

Timeline

Customer Service Associate

Lowes Home Improvment
04.2023 - Current

Golf Cart Attendant

Dominion Valley Country Club
05.2022 - 11.2022

Driver Helper

UPS
11.2020 - 01.2024

Mover

3 Dave's Moving & Storage
06.2020 - 11.2020

Freezer Worker

Walmart
06.2013 - 07.2014

Customer Service Associate

Lowes Home Improvment
06.2012 - 08.2013

High School -

Battlefield High School

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James Pitt