James Polk
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Lenora's Restaurant
08.2023 - Current
- Took inventory and was in charge of ordering all alcohols for the restaurant, including wine, spirits, and beer
- Created weekly schedule for employees and in charge of employee training and onboarding
- Planned and organized events (senior dinners, rehearsal dinners, reunions, ect.)
- In charge of the hiring and firing of employees both front and back of house
- Operate as a bartender, server, or any other role required by the restaurant
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Created new menus every quarter including wine, cocktail, and food.
- Met with reps and organized events and purchase orders
- Implemented operational strategies and effectively built customer and employee loyalty.
TEAM MEMBER
Smoothie King
08.2021 - 10.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
TEAM MEMBER
Smoothie King
05.2018 - 08.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Worked different stations to provide optimal coverage and meet production goals
- Operated register to process payments and collect cash payment for order totals
- Maintained productive, efficient approach to all tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Continuously checked products for quality assurance according to strict guidelines.
LOADER AND UNLOADER
Lakeland Yard And Garden
05.2016 - 08.2017
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations
- Maintained inventory and locations throughout the week effectively using a warehouse management system
- Trained and assisted new team members in technical, physical and interpersonal aspects of job
- Installed protective devices to prevent shifting or damage to items being transferred
- Operated power jacks, forklifts and tractors to maneuver products on to load trailers and trucks
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
Education
Marketing -
University of Mississippi
University, MS05.2025
Skills
- Selling Techniques
- Leadership and team building
- Problem Resolution
- Operations Management
- Customer Transactions
- Team Player
- Customer Service
- Operational Efficiency and Safety
- Attention to Detail
- Continuous Development
- Cooperative Relationships
- Clear Communication
Timeline
General Manager
Lenora's Restaurant
08.2023 - Current
TEAM MEMBER
Smoothie King
08.2021 - 10.2022
TEAM MEMBER
Smoothie King
05.2018 - 08.2018
LOADER AND UNLOADER
Lakeland Yard And Garden
05.2016 - 08.2017
Marketing -
University of Mississippi
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