Jessica M. Armstrong
Portland,OR
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
General Manager
Club SinRock PDX
03.2017 - 03.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Closed out cash register and prepared cashier report at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Manager/Bartender
Spearmint Rhino Club
09.2013 - 03.2017
- Worked as manager, bartender, server and security alone for12+ hr shifts
- Completed liquor, food, and bar supply orders with timeliness and accuracy
- Responsible for making sure that bartenders and all staff maintained the establishments high level of customer service
- Ensured that all cash drawers and tills were satisfied by the end of shift
- Closed out cash register and prepared cashier report at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Bar Lead/General Manager
Wild Orchid
10.2011 - 09.2013
- Consistently and accurately checked customers' IDs to assure that met age requirements for alcohol purchase and consumption
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Helped run bar promotions and fund raisers to boost revenue during slow times
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
Education
Bachelor of Arts - Marketing Management And Research
ASU
Tempe, AZ07.2009
Skills
- Well versed in social etiquette, working with a wide range of customer dynamic
- Immense ability to identify unruly or intoxicated patrons and to solve the problem or seek help if required
- Provides excellent customer service and suggestive selling techniques
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff supervision
- Client relations
- Customer retention
Spearmint Rhino: Employee of The Year 2015
Earned Employee of the year with Spearmint Rhino.
Club SinRock: GM of The Year 2022
Hard work paid off! I achieved GM of the year, nationally.
Timeline
General Manager
Club SinRock PDX
03.2017 - 03.2024
Manager/Bartender
Spearmint Rhino Club
09.2013 - 03.2017
Bar Lead/General Manager
Wild Orchid
10.2011 - 09.2013
Bachelor of Arts - Marketing Management And Research
ASU
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