James Poole
Joplin,MO
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, fast learner, and goal oriented.
Overview
16
16
years of professional experience
Work History
Sales Associate
Fletcher Hyundai
Joplin, MO
07.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers to build rapport and loyalty.
Transportation Coordinator
Spring River Christian Village
Joplin, MO
11.2020 - 01.2023
- Assisted handicapped customers to safely complete transfers between van and facility.
- Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
- Documented and reported mechanical issues to appropriate service personnel.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Managed complex calendars for multiple residents in a skilled nursing facility.
Construction Worker
Self Employed
Webb City, MO
06.2019 - 11.2020
- Solved customer challenges by offering relevant products and services.
- Paid attention to detail while completing assignments.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Paramedic Instructor
Hinds Community College
Jackson, MS
08.2018 - 05.2019
- Provided immediate and constructive feedback to students individually and as group.
- Maintained accurate records of student attendance, progress, and certification status, ensuring timely completion of course requirements.
- Provided support to students with diverse learning needs, implementing accommodations and modifications when necessary.
- Evaluated students' competencies through written assignments and examinations.
- Collaborated with fellow instructors to design innovative and engaging curricula, resulting in increased student satisfaction.
Paramedic Field Training Officer
American Medical Response, AMR
Jackson, MS
06.2008 - 05.2019
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Managed challenging scenes with multiple casualties by prioritizing patient care, delegating tasks efficiently, and maintaining clear communication among team members.
- Increased learning initiatives by educating students and new employees.
- Provided immediate and constructive feedback to students individually and as group.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
Education
License Certification - Paramedic
Hinds Community College
Jackson08.2017
License Certification - Emergency Medical Technology
Hinds Community College
Jackson01.2008
GED -
Brandon High School
Brandon, MS05.2002
Skills
- CRM software proficiency
- Professional Demeanor
- Friendly and Helpful
- Team Leadership
- Order Management
- Multi-tasking strength
- Problem-Solving
- Classroom Instruction
Accomplishments
A national award nominated and voted on by peers and then sent to the national level for finalization. Given by the American Ambulance Association, AAA, to individuals that have gone above and beyond the call of duty in service to their communty and EMS profession.
Timeline
Sales Associate
Fletcher Hyundai
07.2023 - 01.2024
Transportation Coordinator
Spring River Christian Village
11.2020 - 01.2023
Construction Worker
Self Employed
06.2019 - 11.2020
Paramedic Instructor
Hinds Community College
08.2018 - 05.2019
Paramedic Field Training Officer
American Medical Response, AMR
06.2008 - 05.2019
License Certification - Paramedic
Hinds Community College
License Certification - Emergency Medical Technology
Hinds Community College
GED -
Brandon High School