JAMES POWELL
Burlington,NC
Summary
Case manager with extensive experience in crisis intervention and resource coordination. Successfully navigated clients through complex eligibility processes, improving access to essential support services. Dedicated to patient advocacy, ensuring precise documentation and building trust to facilitate positive outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Case Manager
North Carolina Emergency Management
Raleigh, United States
10.2024 - Current
- Educated disaster victims on financial, medical, and housing resources for timely support access.
- Guided individuals through recovery processes, fostering trust and clear communication.
- Assisted clients in navigating complex eligibility and documentation for disaster relief programs.
- Provided emotional support during crisis situations, helping clients overcome challenges.
Patient Access Specialist
UNC Rex Hospital
Raleigh, United States
11.2023 - 10.2024
- Maintained accurate patient records, ensuring data integrity and compliance.
- Managed inbound and outbound calls, providing updates on treatment access and resolving inquiries.
- Supported patients by clearly explaining insurance coverage, copays, and financial assistance options.
- Ensured precise record-keeping, enhancing overall data accuracy.
Case Manager
NC Rebuild Housing Recovery
Tarboro, United States
12.2019 - 11.2023
- Streamlined case management to improve housing placements and support for families.
- Implemented effective strategies for housing placement, yielding enhanced client outcomes.
- Managed case services to facilitate efficient housing solutions and robust family support.
Education
Pastoral Counseling
Refuge Theological Seminary
Baldwin, NY06-2026
Masters Of Divinity - Pastoral Counseling
International Theological Seminary of California
Van Nuys, California, Los Angeles05.2005
Certification in Recording Production and Engineering - New York, NY, New York
Five Towns College (Institute of Audio Research)
New York, NY, New York03.2003
Skills
- Case management and crisis intervention
- Patient advocacy and conflict resolution
- Documentation accuracy
- Resource coordination
Timeline
Case Manager
North Carolina Emergency Management
10.2024 - Current
Patient Access Specialist
UNC Rex Hospital
11.2023 - 10.2024
Case Manager
NC Rebuild Housing Recovery
12.2019 - 11.2023
Pastoral Counseling
Refuge Theological Seminary
Masters Of Divinity - Pastoral Counseling
International Theological Seminary of California
Certification in Recording Production and Engineering - New York, NY, New York
Five Towns College (Institute of Audio Research)