James Pratt
Petersburg,VA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Wooddy's Ceramic Pro of Mechanicsville. Skilled in employee management and sales, adept at resolving disputes and boosting sales through optimal inventory management. Achieved significant improvements in efficiency and service quality, ensuring a safe and productive environment for both staff and customers.
Overview
24
24
years of professional experience
Work History
Shop Manager
Wooddy's Ceramic Pro of Mechanicsville
06.2020 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Hardscape/Masonry Sales
Specialized Masonry
03.2015 - 06.2020
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Achieved monthly sales goals.
Owner/Operator
Direct Detail
01.2009 - 02.2015
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Manager
Tuckahoe Xpress Lube
01.2001 - 12.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
J.R Tucker High School
Richmond, VA08-1991
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Sales
Timeline
Shop Manager
Wooddy's Ceramic Pro of Mechanicsville
06.2020 - Current
Hardscape/Masonry Sales
Specialized Masonry
03.2015 - 06.2020
Owner/Operator
Direct Detail
01.2009 - 02.2015
Manager
Tuckahoe Xpress Lube
01.2001 - 12.2008
High School Diploma -
J.R Tucker High School
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