James Priovolos
Solutions Manager/Project Manager
Hazelhurst,WI
Summary
Accomplished and energetic manager offering over 10-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Areas of expertise include project management, business and clinical management, strong IT skills and excellent communication.
Overview
15
15
years of professional experience
Accomplishments
- Successfully implemented Cerner to 11 hospitals and 30 clinics throughout Wisconsin with positive revenue growth of 6% gross with implementation.
- Received Shining Star award for development of oncology workflows with minimal impact to revenue.
- Awarded Certificate of Achievement for best customer service at Ascension Healthcare.
- Supervised team of over 12 Clinical Nurse Informaticists and Solutions Analysts. .
Work History
Client Solutions Manager
Marshfield Clinic Health System
10.2018 - Current
- Collaborating with customers to understand business objectives and guiding through the capabilities of Cerner Millennium and other 3rd party applications MUSE, Intellidose TxM, Aria, IronRod pacemaker read
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Managed and maintained budget requirements for the team as well as lead in the development of Clinical Nurse Informaticist role
- Developed team to bridge the clinical and the Information Services team
- Managed all documentation and drafted weekly project communication reports for implementation
- Lead in the effort to develop test data and test procedures to verify application functionality, including oversight of testing activities for Cerner conversions
- Built solutions, orders, processes within Cerner Millennium using the background tools available
- Team leader for NCPDP (National Council for Prescription Drug Council) processes both in Cerner Millennium and overall workflow
- Led completion of provider based processes and communication
- IT lead for the iKnowMed Oncology and Intellidose TxM software replacement project
- Developed communication process with project managers, application developers, subject matter experts, end users to enhance clinical applications
- Shining Star Recipient from the Marshfield Clinic Health System for work completed for oncology deployments
- 24/7 on call for application and workflow support as scheduled
- Strategic planning and financial administration
- Staff and patient relationships
- Regulatory compliance
Solutions Development Analyst
Ascension Technology
12.2013 - 10.2018
- Project team facilitator for OneChart Cerner Oncology project
- Led multifaceted team from various locales to determine best practices not for only the application and workflows but budget and integration as well
- Project team lead for Mosaiq oncology suite implementation
- Worked in conjunction with providers, oncology nurses, and pharmacy to build medication formularies, order sets, chemotherapy regimens and care plan tables according to best practice to standardize across all facilities using the application
- Co-lead in Meaningful Use project both Medicare and Medicaid with successful audits complete for both the state and federal level
- Project leader for patient education processes both application and workflow
- Led completion of CMS requirements for Ministry Health Care for patient education
- Led validation of population health abstraction for Integrated Health Network of Wisconsin from all medical records
- Planned and organized Meaningful Use processes for Ascension Dental Clinic with increased payments from Medicaid for successful completion
- 24/7 on call for application and workflow support.
Hepatic Oncology Director and Research Coordinator
The University of Chicago
05.1991 - 12.2013
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
- Leader in obtaining and maintaining NCCN membership as well as present seminars on research developments in oncology from the university
- Quality Oncology Practice Initiative (QOPI) partner in developing certification guidelines for the launch in 2006
- Developed financial counseling, automated survivorship, navigation standards to exceed national and state standards
- Partnered in developing oncology research standards and taught at the Illinois Math and Science Academy, Aurora, Illinois, research principals to gifted high school students and encourage to join University of Chicago research teams/studies
- Assist research provider with Commission on Cancer board duties as well as develop and promote conferences within the organization
- Direct, supervise and evaluate work activities of providers, residents, graduate students, nursing, technical, clerical, service, maintenance, and other personnel
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
- Establish work schedules and assignments for staff, according to workload, space and equipment availability
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
- Develop instructional materials and conduct in-service and community-based educational programs.
Education
Bachelor of Science - Biology
University of St Francis
Joliet, IL 05.2001 -
Graduate Certificate - Molecular Biology
University of Illinois At Chicago
Chicago, IL 05.2001 -
Skills
Technical Solution Development
Project Implementation
Customer Retention
Campaign Management
Solution Optimization
Implementations
Staff Training
Client Relationship Development
New Hire Onboarding
Client Education
Team Training
References
Upon Request.
Timeline
Client Solutions Manager
Marshfield Clinic Health System
10.2018 - Current
Solutions Development Analyst
Ascension Technology
12.2013 - 10.2018
Bachelor of Science - Biology
University of St Francis
05.2001 -
Graduate Certificate - Molecular Biology
University of Illinois At Chicago
05.2001 -
Hepatic Oncology Director and Research Coordinator
The University of Chicago
05.1991 - 12.2013