Dawn DeCelles
Lake Worth,FL
Summary
Experienced Project Manager and Customer Service with a proven track record, enhancing patient care and optimizing team performance. Expert in solution optimization and client relationship development, I've led significant growth strategies and implementations, fostering teamwork and collaboration. My approach consistently delivers beyond client expectations, ensuring reliability and superior customer service. Natural leader experienced in driving great team successes by coaching and motivating team members to increase operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
20
20
years of professional experience
Work History
Client Solutions Manager
Nextgen Healhcare
07.2024 - Current
- Built strong relationships with clients through regular communication, timely issue resolution, and ongoing support.
- Championed continuous improvement initiatives by identifying areas of opportunity for process refinement or resource optimization efforts.
- Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
- Oversaw the resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
Upgrade & Special Projects Manager
TSI Healthcare Inc.
09.2013 - Current
- Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
- Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
- Ensured compliance with industry standards and regulations throughout the duration of each project.
- Managed workflow and product production with our development team.
- Organized and prioritized workload to delegate responsibilities among colleagues and team members.
Operations Manager
Arhtritis Associates
06.2004 - 04.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced patient care by establishing clear communication channels and addressing concerns promptly.
Education
Community Colledge
Valley Stream, NYHigh School Diploma -
Central High
Valley Stream, NY1986
Skills
- Growth Strategies
- Solution Optimization
- Client Relationship Development
- Staff Training
- Rheumatology Specific Development
- Product Management & Implementation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Reliability
Accomplishments
- Resolved product issue through product testing.
- Supervised team of 8 staff members.
- Collaborated with our development team in the development of Rheumatology and Infusion workflow.
Timeline
Client Solutions Manager
Nextgen Healhcare
07.2024 - Current
Upgrade & Special Projects Manager
TSI Healthcare Inc.
09.2013 - Current
Operations Manager
Arhtritis Associates
06.2004 - 04.2013
Community Colledge
High School Diploma -
Central High
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