JENNIFER PATTON
Philadelphia,PA
Summary
Accomplished Sales Specialist with a 20 year track record at Verizon Wireless, excelling in relationship building and upselling. Recognized as a 6-time Winner's Circle recipient for outstanding sales achievements. Expert in client relations and customer care, consistently delivering first-rate service and driving sales success through effective problem-solving and product knowledge.
Overview
20
20
years of professional experience
Work History
Client Solutions Manager
Verizon Wireless
10.2005 - Current
- Built rapport with clients and assessed needs to make product recommendations.
- Educated clients about product features and benefits to aid in selecting best options for each individuals needs.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed, inspired, and trained team to get to heart of clients' business problems and discover potential solutions.
- Built strong relationships with clients through regular communication, timely issue resolution, and ongoing support.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Delivered compelling presentations to persuade potential clients that our products and services were the best fit for their needs.
- Maintained a high level of client satisfaction by providing exceptional post-sale support and addressing any concerns in a timely manner.
Education
Business Administration -
Strayer University
Skills
- Relationship Building
- Lead generation
- Customer service
- Upselling and Cross Selling
- Passionate sales leader with 20 years of proven sales success a 6 time winners circle sales recipient
- Client relationship development
- Growth strategies
- Staff training
- Analytical problem solver
- B to B sales
- Customer acquisition
- Task prioritization
- Goal setting and achievement
Timeline
Client Solutions Manager
Verizon Wireless
10.2005 - Current
Business Administration -
Strayer University