James Pritt
Philadelphia,Pennsylvania
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
Autozone
11.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Overnight Stocker and Receiver
ShopRite
07.2023 - 11.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Security Officer
GardaWorld Security
12.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Lead Customer Service Representative
Wawa
11.2020 - 11.2022
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Planned schedules and workflows based on expected customer demands.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
Education
Automotive Technology - Automotive Technology
Lincoln Technical Institute - Philadelphia
Philadelphia, PA05.2024
High School Diploma -
Kensington Health Sciences
Philadelphia, PA06.2018
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash Handling
- Complaint resolution
- Salesmanship
- Product Knowledge
- Customer Engagement
Timeline
Customer Sales Representative
Autozone
11.2023 - Current
Overnight Stocker and Receiver
ShopRite
07.2023 - 11.2023
Security Officer
GardaWorld Security
12.2022 - 06.2023
Lead Customer Service Representative
Wawa
11.2020 - 11.2022
Automotive Technology - Automotive Technology
Lincoln Technical Institute - Philadelphia
High School Diploma -
Kensington Health Sciences