James Rasmussen
Ottumwa,IA
Summary
Results-driven professional with a strong background in team building and operational efficiency. Skilled in problem resolution and time management, consistently achieving operational goals while fostering a positive workplace culture. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
16
16
years of professional experience
Work History
General Manager
Hardee's
Ottumwa, IA
10.2023 - Current
- Managed inventory monitoring processes to ensure optimal stock levels and reduce waste in food supplies.
- Managed and coordinated staffing schedules to effectively align resources with peak service demands.
- Managed daily operational activities to ensure compliance with company standards and maintain high levels of customer satisfaction.
- Led a diverse team of professionals to cultivate a positive work environment and enhance employee satisfaction.
- Offered strategic guidance to personnel to enhance productivity and overcome obstacles.
Assistant Manager
Hardee's
Ottumwa, IA
08.2022 - 10.2023
- Managed daily operational activities to ensure adherence to established company standards and policies.
- Facilitated training and mentorship for new staff on service protocols and operational procedures.
- Managed inventory monitoring and supplier coordination to maintain optimal stock levels.
- Assisted in scheduling shifts to optimize workforce productivity during peak hours.
- Resolved customer complaints efficiently, fostering a positive dining experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Warehouse Lead
William Scotsman
Fremont, NE
09.2018 - 08.2022
- Supervised inventory management processes, maintaining high standards of efficiency and accuracy in daily warehouse operations.
- Conducted regular assessments of stock levels and initiated reorders to maintain optimal inventory standards.
- Coordinated task delegation among warehouse personnel to maximize productivity and optimize workflow.
- Directed management of day-to-day warehouse operations to ensure efficient handling of freight and parcel shipments.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated shipping and receiving activities to optimize supply chain performance.
Assistant Manager
Sonic Drive-In
Fremont, NE
09.2017 - 09.2018
- Supervised daily operations to ensure compliance with company standards and policies.
- Implemented and upheld standards for cleanliness, safety, and organization within store.
- Facilitated a supportive workplace culture through the development of strong staff relationships.
- Managed monitoring of cash intake and deposit records to ensure financial integrity and reduce errors.
Shift Leader
Hardee's
Ottumwa, IA
11.2015 - 08.2017
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new team members on efficient service techniques and safety protocols.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Implemented process improvements that increased team efficiency and reduced wait times.
- Trained new employees and delegated daily tasks and responsibilities.
Mid Cook
Applebee's
Ottumwa, IA
05.2014 - 04.2015
- Prepared high-quality meals according to menu specifications and safety standards.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Ensured compliance with health regulations by maintaining cleanliness in work areas and equipment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Scanner
Millard Refrigerated Services
Ottumwa, IA
04.2012 - 03.2014
- Operated scanning equipment to ensure accurate inventory tracking and management.
- Conducted quality checks on scanned items to maintain operational standards.
- Collaborated with warehouse staff to streamline product movement and reduce errors.
- Trained new employees on scanning procedures and safety protocols.
- Assisted in maintaining a clean, organized workspace to comply with safety regulations.
- Contributed to increased departmental efficiency by consistently meeting or exceeding established scanning quotas.
Cook
Burger King
Ottumwa, IA
08.2011 - 10.2011
- Prepared and cooked menu items according to standardized recipes and quality standards.
- Operated kitchen equipment efficiently, ensuring proper sanitation and safety protocols.
- Collaborated with team members to maintain workflow during peak service hours.
Shift Leader
Hardee's
Sioux City, IA
09.2010 - 07.2011
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Game Design
Full Sail University
OnlineHigh School Diploma -
Fremont High School
Fremont, NE03.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Goal setting
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Labor cost controls
- Deadline oriented
- Vendor relationships
- Facility management
- Staffing
- Purchasing
- Recruitment
Timeline
General Manager
Hardee's
10.2023 - Current
Assistant Manager
Hardee's
08.2022 - 10.2023
Warehouse Lead
William Scotsman
09.2018 - 08.2022
Assistant Manager
Sonic Drive-In
09.2017 - 09.2018
Shift Leader
Hardee's
11.2015 - 08.2017
Mid Cook
Applebee's
05.2014 - 04.2015
Scanner
Millard Refrigerated Services
04.2012 - 03.2014
Cook
Burger King
08.2011 - 10.2011
Shift Leader
Hardee's
09.2010 - 07.2011
No Degree - Game Design
Full Sail University
High School Diploma -
Fremont High School