James Ratliff
Chicago,IL
Summary
Organized Transportation Director competent with vast experience focused on increasing production, minimizing downtime and maximizing overall efficiency. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Overview
12
12
years of professional experience
Work History
Director of Transportation
Gate Gourmet
09.2022 - Current
- Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
- Planned, scheduled and assigned 128 driver routes and workloads.
- Developed and implemented initial and refresher safety training programs for department employees with focus on Ramp Safety requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills.
- Responsible for fleet maintenance and ensures compliance to all company, DOT and associated regulations.
District Station Manager II
Amtrak National Railroad
02.2017 - 09.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Familiar with various labor agreements and worked closely with union leaders to ensure effective workforce collaboration.
- Trained employees and contractors on standard operating procedures as well as developed scope of work templates for various work locations.
- Improved operational standards, personnel moves and Customer Satisfaction Scores.
- Worked extensively with the safety department to reduce and eliminate safety barriers within the division.
On- Board Train Manager
Amtrak National Railroad
08.2015 - 02.2017
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Coordinated with management of several crew bases on employee standards, staffing, training, discipline and other personnel actions.
- Implemented the divisions safety plan to ensure compliance by all employees.
- Served as acting Superintendent for the Central Division
- Provided field management for all aspects in train service delivery with specific responsibility for onboard personnel.
Passenger Conductor
Amtrak National Railroad
06.2012 - 08.2015
- Ensured the safe movement of trains by adhering to applicable operating.
- Secured movement orders and ensures clear understanding by operating.
- Provided submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
- Assisted in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
District Manager
Mapco Express
04.2011 - 06.2012
- Ability to forecast and analyze business trends and function within payroll, loss prevention, and controllable expenses in order to maximize district performance and profitability.
- Inspected premises of assigned area to ensure that physical facilities comply with safety, health, and environmental codes and ordinances.
- Managed and coordinates activities of subordinate managerial personnel
involved in operating fast food services in assigned area.
- Analyzed marketing potential of new and existing restaurant locations and
recommended additional sites as well as deletion of existing area
restaurants.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas At Little Rock
Little Rock, AR05.2003
Skills
- Complaint Investigation and Resolution
- Process Monitoring
- Cost Control
- Carrier Negotiations
- Daily Operations Management
- Development Management
- Passenger Safety
- Transportation Methods
- Workplace Safety
Timeline
Director of Transportation
Gate Gourmet
09.2022 - Current
District Station Manager II
Amtrak National Railroad
02.2017 - 09.2022
On- Board Train Manager
Amtrak National Railroad
08.2015 - 02.2017
Passenger Conductor
Amtrak National Railroad
06.2012 - 08.2015
District Manager
Mapco Express
04.2011 - 06.2012
Bachelor of Science - Business Administration And Management
University of Arkansas At Little Rock
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