JAMES-RAY DARBY
Washington
Summary
Experienced and versatile professional with a strong background in team leadership, customer service, and supervisory roles. Adept at supporting teams, managing customer interactions, and ensuring smooth operations. Proven ability to thrive in fast-paced settings, conflict-resolution, and relationship building. Driven, reliable, and committed to excellence in every role, looking for new and exciting opportunities in various fields.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
V.i.Peace DC
05.2022 - Current
- Complete store operational requirements by scheduling and assigning employees, following up on work results
- Maintain operations by initiating, coordinating, and enforcing policies and procedures
- Responsible for the supervision of ordering, receiving and proper storage of products
- Work closely with local and statewide vendors to increase company sales by 15% in 3 months
- Maintain inventory reporting on a daily basis
- Ensure members are provided with the highest quality products and superior customer service
Host Trainer
Cuba Libre Restaurant & Rum Bar
03.2021 - 05.2022
- Verified guest identities before granting access to the facility
- Took reservations and to-go orders, answered inquiries, and communicated wait times
- Worked with front-of-house (FOH) and back-of-house (BOH) staff to ensure smooth event execution
- Provided customer service and ensured guest satisfaction during nights with over 300 patrons
Concierge/Security
NFC Amenity Management
08.2020 - 05.2022
- Patrolled building and grounds, ensuring security and safety
- Monitored surveillance equipment and secured premises by responding to incidents
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Security Officer
Trust Security and Firewatch
02.2020 - 10.2021
- Wrote detailed incident reports on security violations
- Stopped operations in response to hazardous conditions when necessary
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
Supervisor/Front Desk Host
B DC Penn Quarter
02.2015 - 03.2020
- Managed reservations and customer inquiries, keeping schedules updated
- Assisted with resolving service and food-related issues quickly
- Handled daily cash drops, inventory, and monitored sales
- Conducted interviews and assisted in hiring new team members
- Promoted to store supervisor within 1 year due to exceptional performance, strong leadership skills, and proven ability to handle responsibilities with professionalism and efficiency
Representative
Department of Consumer and Regulatory Affairs
09.2011 - 06.2012
- Developed customer relations and handled inquiries with a focus on resolution
- Worked with technical teams to stay updated on company products and services
- Provided detailed responses to customer needs, offering suitable services
Education
High School Diploma -
Luke C. Moore
Washington, DC06-2012
Skills
- Strong Leadership
- Microsoft Office
- Data Entry
- Interpersonal Skills
- Communication
- Training and development
- Operations oversight
- Employee relations
- Customer retention
- Guest relations
- Time management
Accomplishments
Promoted from front desk agent and host, to supervisory positions within 12 months in multiple positions.
Timeline
Assistant General Manager
V.i.Peace DC
05.2022 - Current
Host Trainer
Cuba Libre Restaurant & Rum Bar
03.2021 - 05.2022
Concierge/Security
NFC Amenity Management
08.2020 - 05.2022
Security Officer
Trust Security and Firewatch
02.2020 - 10.2021
Supervisor/Front Desk Host
B DC Penn Quarter
02.2015 - 03.2020
Representative
Department of Consumer and Regulatory Affairs
09.2011 - 06.2012
High School Diploma -
Luke C. Moore
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