JENNIFER MARINO
Houston,TX
Summary
Dedicated manager possessing a strong work ethic and the ability to build lasting client relations, as well as motivate employees to perform to their maximum potential. Seeking a management opportunity to become an integral part of a team where my experience in customer service, leadership and great organizational skills may contribute significantly in exceeding business goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hearsay Gastro Lounge
Houston, TX
01.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns.
- Developed and implemented new operational procedures.
- Managed financial and cost control for optimal profitability.
- Mentored staff members and enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to drive sales and growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees.
- Improved employee morale through recognition of individual achievements and team successes.
General Manager
Urban Table
College Station, TX
06.2020 - 12.2022
- Analyzed profit and loss
- Managed daily operations
- Coached upsell techniques
- Projected sales and labor costs
- Tracked and purchased inventory
- Brand marketing and promotions
- Processed payroll, tipshare and payouts
- Coached and developed management team
- Coordinated, setup and executed catering and events
- Team building - recruited, hired, coached and counseled as needed
- Ensured health and food safety in compliance with Ecosure and Health Department
General Manager
Hooters
Bryan, Tx
05.2017 - 05.2020
- Managed daily operations
- Analyzed profit and loss
- Coached upsell techniques
- Projected sales and labor costs
- Tracked and purchased inventory
- Brand marketing and promotions
- Coached and developed management team
- Coordinated, setup and executed catering and events
- Team building - recruited, hired, coached and counseled as needed
- Ensured health and food safety in compliance with Ecosure and Health Department
Licensed Cosmetologist
French Door Salon & Spa
College Station, TX
08.2003 - 05.2018
- Provided professional salon and spa services
- Maintained a safe and sanitary work space in compliance with TDLR
- Built a loyal clientele base through exceptional customer service and personalized care
Restaurant Manager
Casa Rodriguez
Bryan, Tx
08.2015 - 05.2017
- Managed daily operations
- Ensured guest satisfaction
- Tracked and purchased inventory
- Payment collections and money handling
- Coordinated, organized and executed catering events.
Server
Olive Garden
College Station, TX
05.1999 - 12.2014
- Cleaning and closing duties
- Collected payments and money handling.
- Provided memorable dining experiences
Education
A.S. - Associate of Science - Allied Health -
Blinn College
Bryan, TX12.2017
High School Diploma - General Studies -
Bryan High School
Bryan, TX05.1998
Skills
- Strong Leadership
- Profit & Loss Analyst
- Client/Guest Relations
- Recruitment and Hiring
- Coaching & Development
- Accurate Money Handling
- Promotional Event Coordination
- Commitment to Quality and Service
- Decision-Making and Problem Solving
- Sales Management and Upsell Coaching
- Marketing strategist and Brand Promotion
- Strong Organization and Time Management
Certification
- Manager Food Handler Certificate
- TABC Certificate
- Texas Cosmetology License
Timeline
Assistant General Manager
Hearsay Gastro Lounge
01.2023 - Current
General Manager
Urban Table
06.2020 - 12.2022
General Manager
Hooters
05.2017 - 05.2020
Restaurant Manager
Casa Rodriguez
08.2015 - 05.2017
Licensed Cosmetologist
French Door Salon & Spa
08.2003 - 05.2018
Server
Olive Garden
05.1999 - 12.2014
A.S. - Associate of Science - Allied Health -
Blinn College
High School Diploma - General Studies -
Bryan High School