James Richardson
Sanford,NC
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Worker
Siemens Manufacturing
02.2025 - 01.2026
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Lead Sales Associate
Dg Retail Inc
04.2024 - 02.2025
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
Retail Sales
Oriellys Auto Parts
07.2022 - 03.2023
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Boosted retail sales of cosmetics products by providing expert recommendations based on clients'' needs and preferences.
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Promoted a culture of continuous learning among staff members by establishing an accessible library of resources covering various aspects of retail sales and customer service.
Forklift Operator
Caterpillar
04.2021 - 07.2022
- Working in a fast paced manufacturing and supply chain environment.
- Adhering to a strict safety code of conduct while performing tasks with quality and velocity to meet standard work expectations.
- Inbound/outbound receiving, storing, pulling, and shipping material to a production line from warehouse using rf scanners and material handling and tracking software
Forklift Operator
Belflex Staffing Agency
11.2020 - 04.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Seasonal Customer Service Associate
Lowe's Home Improvement
02.2020 - 11.2020
- Managed customer relations and customer service through daily communication and interaction.
- Educated customers on promotions to enhance sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Energized and motivated in performing sales floor activities including merchandising and selling.
Habitat for Humanity Volunteer
Habitat For Humanity-Restore
06.2018 - 08.2018
- Worked with speed and accuracy to consistently meet production standards.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Contributed to team results in fast-paced home-retail environments.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
Education
High School Diploma -
Southern Lee High School
Sanford, NC06.2019
Associate of Science - Electrical, Electronics Engineering Technologies
Central Carolina Community College
Sanford, NCSkills
- Sales
- Guest Services
- Cash Handling
- Cleaning
- Store Merchandising
- Product Knowledge
- New Product Information
- Warehouse Logistics
- Warehouse Logistics
- Forklift Operations
- Warehouse environment safety
- Lifting and sorting
- Order picking and processing
- Labeling and boxing
- Logistics
- Safety and compliance
- Verbal and written communication
Certification
- Stand up forklift certification - December 2020
- Order picker certification - December 2020
- Counterbalance forklift certification - December 2020
Timeline
Production Worker
Siemens Manufacturing
02.2025 - 01.2026
Lead Sales Associate
Dg Retail Inc
04.2024 - 02.2025
Retail Sales
Oriellys Auto Parts
07.2022 - 03.2023
Forklift Operator
Caterpillar
04.2021 - 07.2022
Forklift Operator
Belflex Staffing Agency
11.2020 - 04.2021
Seasonal Customer Service Associate
Lowe's Home Improvement
02.2020 - 11.2020
Habitat for Humanity Volunteer
Habitat For Humanity-Restore
06.2018 - 08.2018
High School Diploma -
Southern Lee High School
Associate of Science - Electrical, Electronics Engineering Technologies
Central Carolina Community College