JAMES RIOS
Sicklerville,NJ
Summary
Results-oriented and proactive Account Manager with a proven track record of delivering specialized staffing solutions that enhance operational efficiency and align with client objectives. Metrics-focused thought leader with extensive expertise in recruitment initiatives, staffing strategies, market analysis, management development, client relations, and project management. Dedicated professional with a strong background in multi-location management, complemented by exceptional interpersonal, communication, and organizational skills. Committed to driving success through innovative solutions and strategic partnerships that foster growth and satisfaction for all stakeholders.
Overview
14
14
years of professional experience
Work History
TRAINING GENERAL MANAGER
Smashburger
10.2012 - 10.2016
- Oversaw and managed daily operations for several key locations; supervised restaurant launches and successful operations from the ground up; assisted with managerial tasks for daily operations, including inventory management, cash management, labor allocation, and program deployment.
- Four locations launched from the foundation, including recruiting and training all staff, implementing workflow procedures, and overseeing day-to-day operations.
- Advised on interview processes, training programs, onboarding workflow, and development strategies for new management and staff members.
- Ensured company's policy of a customer-first experience was expressed with every interaction; guided employees on fostering remarkable guest experiences.
- Developed and implemented training programs to enhance employee performance and service quality.
TRAINING GENERAL MANAGER
Perfumes 4U
10.2016 - 12.2021
- Configured business operations and optimized workflows to meet performance goals within designated timeframes; tracked and coached staff towards continual development and company policy.
- Monitored operational expenses, crafted budgets, and sought opportunities to drive down unnecessary costs; applied automation and other tools to reduce expenses.
- Practiced exceptional customer service by anticipating client needs and creating recommendations that targeted their needs; interacted and maintained positive relations with vendors to acquire mutually beneficial business partnerships.
- Conducted HR responsibilities spanning the recruitment, termination, training, performance review, and onboarding documentation for employees and managers.
- Traveled to several states to establish new stores, outlining operational requirements and staffing needs to launch new locations; enhanced sales metrics at various locations by devising creative data-backed marketing tactics.
- Designed and distributed engaging and effective training materials, involving presentations, e-Learning modules, and manuals to match staffing needs.
- Scheduled one-on-one training sessions to ensure participants had skills required to deliver outstanding customer experience for high-end luxury products.
- United with project teams, subject matter experts, and stakeholders to ensure training materials were updated, accurate, and reinforced project objectives.
ACCOUNT MANAGER
Integrity Staffing Solutions
01.2021 - 06.2026
- Orchestrated the end-to-end hiring flow for all Amazon associate employees at two large-scale warehouses; scheduled professional interviews, completed performance assessments, finalized pay negotiations, and conducted recruit onboarding;
- Travel to additional locations across the country to recruit and mentor managers towards high performance; serve pivotal role in facilitating four sites with Amazon's performance audit.
- Supervised relations with external strategic accounts across the country, showcasing a proactive approach and a comprehensive grasp on identify client requirements; formulated actionable staffing insights, mentored on breakthrough recruitment initiatives, and established tools to accelerate revenue growth.
- Updated and streamlined onboarding and recruitment procedures for greater efficiency and stronger candidate pool; boosted interview attendance rates, acquired exceptional candidates, and advanced company's position against competitors with industry leading staff.
- Operated as a critical Amazon client partner to optimize hiring workflows, developing staff members into a cohesive workforce qualified to tackle growing demand challenges.
- Forged and strengthened community partner relations to reinforce connections with local organizations that improve recruitment strategies and discover top-tier talent.
- Audit staffing success, escalate areas of improvement, and monitor KPIs to guarantee objectives were reached; forecast, evaluate, and manage upcoming staff.
- Comprehend the competitive landscape and client needs to effectively position the portfolio of the company; promote the company's services and anticipating client objectives.
- Own the relationship with the client, driving the sales cycle, handling client inquiries, managing escalations, and pursuing opportunities to expand scope and services.
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Managed client relationships to identify needs and align services for optimal satisfaction.
Education
Associate's - Business Management
Cumberland County College
01-1999
Skills
- Staff Development Initiatives
- Process Improvement
- Human Resources
- Product Demonstrations
- Account Management
- Onboarding Processes
- Customer Service
- CRM Systems
- Data Entry
- MS Office Suite (Word & Excel)
Technical Proficiencies
- Data Entry
- CRM
- MS Office Suite (Word & Excel)
Timeline
ACCOUNT MANAGER
Integrity Staffing Solutions
01.2021 - 06.2026
TRAINING GENERAL MANAGER
Perfumes 4U
10.2016 - 12.2021
TRAINING GENERAL MANAGER
Smashburger
10.2012 - 10.2016
Associate's - Business Management
Cumberland County College