Allen Hollifield
Ocala,FL
Summary
Directed multi-unit operations with a focus on cost reduction and sales growth. Championed initiatives to lower turnover rates while maintaining high standards of service and brand integrity. Fostered a guest-centric culture that drove satisfaction and loyalty among team members and customers.
Overview
38
38
years of professional experience
Work History
Training General Manager
Applebee’s, NRP, Florida
11.2012 - Current
- Optimized budget management to effectively reduce and control expenses.
- Maintained a track record of surpassing revenue goals contributing to overall organizational success.
- Delivered comprehensive training programs for new managers to ensure effective team management.
- Honored with top performer award at GM conference, reflecting outstanding contributions to organizational success.
Area Director of Operations
Applebee’s, NRP, Florida
11.2014 - 04.2017
- Directed operations for teams across seven restaurants generating $26 - $30 million in annual sales.
- Executed comprehensive planning and coordination for new store opening.
- Implemented strategic initiatives that resulted in a one percent improvement in EBITDAR in the first year.
- Implemented strategic performance metrics to drive cost efficiency and sales growth in each unit relative to prior year.
General Manager
Darden Restaurants, Olive Garden
08.1988 - 10.2012
- Cultivated a successful career spanning 25 years in management roles, driving team performance and enhancing customer experiences at Olive Garden Italian Restaurants.
- Certificate of achievement from Rollins College - Embracing Leadership Excellence Manager Program for Olive Garden.
- Graduate of the Culinary Institute of Tuscany, Italy, 2007 for Olive Garden.
- Three new restaurant openings.
- Thorough knowledge and success in reducing costs including food waste, and labor hours. Improved team member turnover. Top ten percent in company for guest satisfaction.
Education
Business Management
PCC
Winter Haven, FL01.1984
Skills
Developed and executed efficient scheduling systems to maintain optimal staffing levels and support operational needs
Cultivated a culture of continuous improvement by implementing targeted training programs Enhanced team performance through strategic development initiatives
Orchestrated strategic training and development programs to elevate team performance Championed leadership development initiatives, driving manager engagement and improving team dynamics Cultivated a culture of continuous improvement, empowering employees to excel
Facilitated comprehension of intricate ideas among varied audiences to promote adherence to guidelines
Developed and executed outreach strategies aimed at promoting collaboration and strengthening community ties
Implemented strategies to bridge communication gaps among various age demographics, fostering collaboration and understanding
Directed facility maintenance and repair initiatives to enhance overall operational efficiency
Led initiatives to analyze guest counts, resulting in improved sales outcomes Championed accurate forecasting methods to optimize resource allocation Fostered teamwork across departments to enhance guest satisfaction
Executed effective sanitation protocols to uphold food safety standards and regulations
Directed financial management of multi-million-dollar P&L to enhance revenue streams and minimize costs
Enhanced guest satisfaction ratings through dedicated engagement efforts and tailored service experiences
Enhanced recruitment strategies to foster a more inclusive workplace and broaden talent acquisition
Organized and executed successful community events to enhance customer engagement and loyalty
Affiliations
I have worked with many community organizations such as, The Leukemia Society of America, leading our drive with Pasta for Pennies. Make A Wish foundation, Alex’s Lemonaide stand to fight childhood Cancer and local ARC chapters. Making a difference giving back to the communities we serve.
Timeline
Area Director of Operations
Applebee’s, NRP, Florida
11.2014 - 04.2017
Training General Manager
Applebee’s, NRP, Florida
11.2012 - Current
General Manager
Darden Restaurants, Olive Garden
08.1988 - 10.2012
Business Management
PCC