41
years of professional experience
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Service Manager
1 Year 1 Month- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
District Parts and Service Manager
2 Years 7 Months- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Area Director
8 Months- Resolve customer complaints regarding sales and service
- Locate new fleet customers and contacts, to acquire new company accounts for all Colorado Locations
- Plan and direct staffing, training and performance evaluations at multiple store locations
- Determine price plans and account type based on customer’s needs
- Monitor customer preferences and relay to service store lead to build and maintain relationships
- Help the Store leader to manage their payroll and P&L.
Area Director
10 Months- Resolve customer complaints regarding sales and service
- Locate new fleet customers and contacts, to acquire new company accounts for all Colorado Locations
- Plan and direct staffing, training and performance evaluations at multiple store locations
- Determine price plans and account type based on customer’s needs
- Monitor customer preferences and relay to service store lead to build and maintain relationships
- Help the Store leader to manage their payroll and P&L.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
General Manager & Area Training Director
4 Years 10 Months- Hawaii- 14 dealerships)
- Maintain dealer profitability through analysis of parts and accessory sales
- Support implementation of company service and marketing plans at dealership level
- Help dealerships to achieve customer satisfaction, repair growth and retention - through support and training
- Monitor and management of warranty claims., Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs in Northern Colorado and Southern Wyoming
- Determine price schedules and discount rates
- Monitor customer preferences to determine focus of sales efforts.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager & District Leader and
8 Years 9 Months- Resolve customer complaints regarding sales and service
- Review operational records and reports to project sales and determine profitability
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Construction Project Manager
15 Years 7 Months- Facilitated new store construction by developing and maintaining internal and external relationships.
- Formulated quality assurance and safety standards to comply with construction plans.
- Managed construction schedules to achieve adequate project labor coverage.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Held construction progress and regular status meetings with project team.
Former
7 Years- As an E.O.D
- Tech then went on to become a navy S.E.A.L
Education
A.S.E
B.A. - Chemistry
High School Diploma
Skills
Training Plans
New Business Opportunities
Customer Needs Assessments
Group and Individual Instruction
Client Engagement
Staff Development
Emergency Situations
Computer Programs: Microsoft Office Suite
Sales Force
Averex
Silverrock Systems
ShopEx
POS systems
MDL
Policy and Procedure Enforcement
Performance Evaluations
Relationship Building
Proficient in [Software]
Bowling, swimming
I hold a 215 Average in Two leagues.
I work-out and swim at least 3 times a week.
Timeline
Service Manager
Manheim
11.2022 - 12.2023Read More
District Parts and Service Manager
Mitsubishi – Northern
05.2020 - 12.2022Read More
Area Director
Fire Stone
09.2019 - 05.2020Read More
Area Director
Pep Boys Service Centers
10.2018 - 08.2019Read More
General Manager & Area Training Director
Advance Auto Parts
11.2013 - 09.2018Read More
General Manager & District Leader and
NAPA
01.2005 - 10.2013Read More
Construction Project Manager
Orion Construction Corps
04.1990 - 11.2005Read More
Former
US navy
01.1983 - 01.1990Read More
A.S.U.
A.S.E
Read More
A.S.U
B.A. from Chemistry
Read More
McDurmott High
High School Diploma
Read More