James Ross
Commerce City,Colorado
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
41
41
years of professional experience
Work History
Service Manager
Manheim
11.2022 - 12.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
District Parts and Service Manager
Mitsubishi – Northern
05.2020 - 12.2022
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Area Director
Fire Stone
09.2019 - 05.2020
- Resolve customer complaints regarding sales and service
- Locate new fleet customers and contacts, to acquire new company accounts for all Colorado Locations
- Plan and direct staffing, training and performance evaluations at multiple store locations
- Determine price plans and account type based on customer’s needs
- Monitor customer preferences and relay to service store lead to build and maintain relationships
- Help the Store leader to manage their payroll and P&L.
Area Director
Pep Boys Service Centers
10.2018 - 08.2019
- Resolve customer complaints regarding sales and service
- Locate new fleet customers and contacts, to acquire new company accounts for all Colorado Locations
- Plan and direct staffing, training and performance evaluations at multiple store locations
- Determine price plans and account type based on customer’s needs
- Monitor customer preferences and relay to service store lead to build and maintain relationships
- Help the Store leader to manage their payroll and P&L.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
General Manager & Area Training Director
Advance Auto Parts
11.2013 - 09.2018
- Hawaii- 14 dealerships)
- Maintain dealer profitability through analysis of parts and accessory sales
- Support implementation of company service and marketing plans at dealership level
- Help dealerships to achieve customer satisfaction, repair growth and retention - through support and training
- Monitor and management of warranty claims., Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs in Northern Colorado and Southern Wyoming
- Determine price schedules and discount rates
- Monitor customer preferences to determine focus of sales efforts.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager & District Leader and
NAPA
01.2005 - 10.2013
- Resolve customer complaints regarding sales and service
- Review operational records and reports to project sales and determine profitability
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Construction Project Manager
Orion Construction Corps
04.1990 - 11.2005
- Facilitated new store construction by developing and maintaining internal and external relationships.
- Formulated quality assurance and safety standards to comply with construction plans.
- Managed construction schedules to achieve adequate project labor coverage.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Held construction progress and regular status meetings with project team.
Former
US navy
01.1983 - 01.1990
- As an E.O.D
- Tech then went on to become a navy S.E.A.L
Education
A.S.E -
A.S.U.
Boone, NC04.1992
B.A. - Chemistry
A.S.U
Boone, NC01.1990
High School Diploma -
McDurmott High
McDermott Ohio05.1984
Skills
- Training Plans
- New Business Opportunities
- Customer Needs Assessments
- Group and Individual Instruction
- Client Engagement
- Staff Development
- Emergency Situations
- Computer Programs: Microsoft Office Suite, Sales Force, Averex, Silverrock Systems, ShopEx, POS systems, MDL
- Policy and Procedure Enforcement
- Performance Evaluations
- Relationship Building
- Proficient in [Software]
Bowling, swimming
I hold a 215 Average in Two leagues.
I work-out and swim at least 3 times a week.
Timeline
Service Manager
Manheim
11.2022 - 12.2023
District Parts and Service Manager
Mitsubishi – Northern
05.2020 - 12.2022
Area Director
Fire Stone
09.2019 - 05.2020
Area Director
Pep Boys Service Centers
10.2018 - 08.2019
General Manager & Area Training Director
Advance Auto Parts
11.2013 - 09.2018
General Manager & District Leader and
NAPA
01.2005 - 10.2013
Construction Project Manager
Orion Construction Corps
04.1990 - 11.2005
Former
US navy
01.1983 - 01.1990
A.S.E -
A.S.U.
B.A. - Chemistry
A.S.U
High School Diploma -
McDurmott High
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