Marciano Espinoza
Enid,OK
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Learning Management Systems. Confident training leader with demonstrated planning, organizational and leadership abilities focused on effective relationship building. Highly effective at educating people at all different skill levels.
Overview
24
24
years of professional experience
Work History
Site Integrator/Training Roles Manager
Hui Huliau Technology Services
09.2022 - Current
- Responsible for managing, tracking, and driving issue resolution process, assist in setting up the Informatics Steering Committee (ISC), workflow reviews, and the management of deployment to greatly reduce the number of Issue Resolution tickets after go live
- Fulfill role as liaison between Defense Health Agency Health Informatics (DHA-HI) and the Military Treatment Facility (MTF) to ensure that all system issues are being addressed promptly and end users are aware of system impacts, facilitate and participate in site Informatics Steering Committee activities
- Manage, coordinate, and maintain all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections
- Collaborate with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity
- Manage training rosters, user role assignments, load provider credentials, classroom scheduling, trainers, and Joint Knowledge Online Learning Management System (JKO)
- Triage all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity
- Manage domain access, privileges and verify end user role and clinic responsibilities to ensure correct roles assignment for MHS GENESIS
- Formulate training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, over-the-shoulder support, and virtual training
- Develop or direct the development of solutions to complex problems requiring extensive understanding of project functionality and lifecycle
- Collaborated cross-functionally with local command, regional and other teams nationally to mitigate potential debilitating threats during go-live and sustainment
Evening Supervisor
Autry Technology Center
07.2022 - 09.2022
- Supervise evening operations of entire campus
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Schedule short-term adult education classes to include interviewing and hiring of instructors
- Trained and mentored new and existing staff to achieve best practices.
- Implemented strategies to increase student recruiting, engagement and retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Guided and supported faculty and staff in development of new programs.
- Coordinated and supervised academic advising activities.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer complaints promptly and professionally to maintain satisfaction
Business and Industry Coordinator
Chisholm Trail Technology Center (CTTC)
09.2019 - 07.2022
- Serve as a liaison between CTTC and Industry Partners within the school district
- Develop and launch short term courses, to include local promotional outlets and social media
- Provide coaching/guidance in use of new and emerging technology for staff and classroom development
- Consultant for industry partners in the following areas: Human Resources, OSHA, and production efficiency
- Serve as an Accreditation Examiner with Oklahoma Department of Career and Technology Education
- Identify opportunities that would serve our students, industry partners, and local communities
- Collaborate with instructors, students, and industry partners to foster job placement for students
- Representative of CTTC while attending Kingfisher County Superintendents meetings
- Stay abreast of State and Federal legislative changes regarding Oklahoma Department of CareerTech (ODCTE) and K-12 Schools
- Provide shared leadership of campus operations to include staff development and assisting with classroom management
- Maintain communication with ODCTE Leadership and other Technology Center Superintendents and Department Directors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Innovation Specialist/Coordinator/Trainer
Autry Technology Center
09.2008 - 09.2019
- Research and implement technology for full-time programs, campus operations and industry partners
- Monitored industry trends to adapt strategies accordingly.
- Deployed Mixed Reality Technology for full-time programs
- Lead in creating video content for staff development and for full-time programs: Adobe Premiere, Adobe Audition
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Targeted diverse learning modalities in development of new course content and training programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Designed course materials and supported implementation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Provide oversight of technology implementation of full-time programs
- Collaborate with subject matter experts, administration, community and industry leaders
- Coordinate training for clientele in manufacturing, retail, office, and construction settings
- Train staff in utilizing eLearning authoring tools, online software, and blended learning practices to enhance classroom learning - evaluating curriculum effectiveness
- Monitor and create reports for Learning Management Systems
- Developing eLearning curriculum for full-time programs, customized courses, and industry partners: Articulate, Adobe Captivate
- Provide coaching in training management and development for industry partners
- Provide classroom training for staff development as well as onboarding orientation for clients
- Created multiple written safety programs as well as organizational training plans.
- Spearheaded in the deployment of multiple Learning Management Systems for Education Institutions and Industry Partners: Canvas, BlackBoard, ExceedsLMS, Google Classroom, and JupiterEd
Production Coach
Advance Food Co.
09.2007 - 09.2008
- Directly supervises up to 40 employees in accordance with the organization's policies and applicable laws
- Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Flight Chief, Cost Center Manager/NCOIC Supply
Security Forces, United States Air Force, 71 SFS Vance AFB
12.1999 - 01.2007
Education
Master's in Education, Leadership and Administration -
Southeastern Oklahoma State University
12.2018
Bachelor of Arts General Studies -
Northwestern Oklahoma State University
05.2014
Skills
- Critical Thinking
- Customer Needs Assessments
- Adobe Systems Adobe Creative Cloud
- Educational Administration
- Adult Learning Principles
- Training Program Improvement
- Customer Engagement Strategies
- Digital Learning Platforms
- Instructional Methods
- Training Plans
- Video Instruction
- Project Development
- Time Management
Certificates Licenses
- ODCTE Business & Industry Services Certification Program
- ODCTE TechCap Class IX (Superintendent Capstone)
- Adobe Captivate
- Articulate Storyline
- American Heart Association BLS - Instructor
- A.L.I.C.E Trainer, K-12
- OSH201 Hazardous Materials
- OSH309 Electrical Standards
- OSH222 Respiratory Protection
- OSH511 Standards for General Industry
- OSH501 General Industry Trainer
- OSH521 Industrial Hygiene
- Energy Training Council (ETC) Safe Land USA - Instructor
Volunteer Experience
- Assistant Coach for KHS Cross Country
- Rural Youth Baseball Coach for Kremlin, OK
- Meals on Wheels - Enid, OK and Kingfisher, OK
- Forgotten Ministries
Timeline
Site Integrator/Training Roles Manager
Hui Huliau Technology Services
09.2022 - Current
Evening Supervisor
Autry Technology Center
07.2022 - 09.2022
Business and Industry Coordinator
Chisholm Trail Technology Center (CTTC)
09.2019 - 07.2022
Innovation Specialist/Coordinator/Trainer
Autry Technology Center
09.2008 - 09.2019
Production Coach
Advance Food Co.
09.2007 - 09.2008
Flight Chief, Cost Center Manager/NCOIC Supply
Security Forces, United States Air Force, 71 SFS Vance AFB
12.1999 - 01.2007
Master's in Education, Leadership and Administration -
Southeastern Oklahoma State University
Bachelor of Arts General Studies -
Northwestern Oklahoma State University
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