James R. Simmons
Katy,TX
Summary
A Military Veteran Technical Professional with 20 years of experience and multiple commendations from each past employer. Adept in creating manual tests, automated tests, quality assurance programs and web-based application testing for a variety of applications. Specialize in Project Management, System Administration, Solutions Performance, Desktop Support and Data Center Network Storage.
Overview
26
26
years of professional experience
Work History
Premise Technician
AT&T
Houston, TX
03.2019 - Current
- Installs/Repairs Residential Gateways, DVR’s, wired and wireless U-verse TV Receivers in customer homes.
- Configures connections at Optical Fiber and Copper connections interface points for customers ‘with AT&T U-verse service for their Computer and Smart TV’s.
- Drives to various customer locations and installs CAT5, Optical Fiber, VoIP, and Copper in customers’ homes for AT&T U-verse services.
- Activates Optical Network Terminals, educates, advises, and sells customers on AT&T service products to improve their overall U-verse experience and writes technical detailed reports.
Senior NCO/Platoon Sergeant
Texas State Guard
09.2021 - 08.2025
- Served as Platoon Sergeant for a border security support platoon of 32 Soldiers;
- Responsible for personnel accountability, discipline, training, logistics, and welfare during 24/7 Texas border operations.
- Advised the First Sergeant and Command Staff on mission execution, risk management, and interagency coordination.
- Enforced Rule of Force and TMD policies; oversees maintenance of vehicles, communications, and barrier equipment; ensures Soldier readiness in extreme environmental conditions.
Technical Project Manager/Contractor
Insight Global
Houston, TX
10.2023 - 01.2024
- Responsible for scheduling, execution and delivery of end-to-end solutions for HP Inc.
- Engaged with Engineering leaders, Product management, Architects, and Product Quality teams to understand requirements.
- Lead a project team of other software applications engineers and internal and outsourced development partners to develop reliable, cost-effective, and high-quality solutions for assigned applications portion or subsystems.
- Collaborated and communicated with management, internal, and outsourced development partners regarding software applications design status, project progress, and issue resolutions for Hewlett Packard Inc.
Project Manager/Test Engineer
UBEnX
Houston, TX
03.2016 - 03.2019
- Worked with Microsoft SCCM 2012, Altiris, and AppV 5.0 Technologies to configure computer systems for customers to support their operations remotely.
- Utilized Microsoft MSI Technology and scripting to configure custom system for clients and release them on time.
- Installed Windows 2007 and Windows 10 for systems that clients need for various configurations.
- Configured Active Directory, XenApps, Citrix packaging, Admin Studio, VBscript, PowerShell, XML and VMWare.
Network Technician
KForce
Houston, TX
10.2015 - 03.2016
- Constructed SaaS and Cloud Computer environments in Data Center for Hewlett Packard Enterprise Clients and Partners using Server 2012.
- Resolved technical issues of International Partners that use HPE Rest, Soap Web Services, Active Directory, PowerShell and Microsoft\Linux Server Administration.
- Standardized Quality Processes and Procedures by maintaining ITIL and creating written documentation of Technical Business Functions for HPE Houston and India.
- Improved client relationships by managing Technical Projects with Professional Services.
Technical Analyst
Insight Global
Houston, TX
01.2010 - 10.2015
- Created and deploys Windows Images using Microsoft SCCM 2012 by configuring Microsoft Deployment Toolkit for Houston Methodist Hospital and Hospital Corporation of America computer users for EPIC implementations.
- Configured group policy membership for Houston Methodist Hospital computer users with Active Directory, Citrix, RDP, PowerShell scripting and Microsoft OS Platforms.
- Troubleshoot error messages on client machines, improves written procedures, and builds relationships with end users by traveling to various customer sites.
- Manages, trains, reviews 3 to 5 team members on Desktop Support processes and procedures at Houston Methodist Hospital.
Software Engineer (Contractor)
Kelly IT Services
Houston, TX
01.2007 - 09.2009
- Created and deployed Windows Images using Microsoft SCCM 2012 by configuring Microsoft Deployment Toolkit for Hewlett Packard Partners and clients Computer Systems.
- Supported HP customer application requirements to work with .NET framework using WPF to access WIC and trained 10 other Software Engineers.
- Designed and Quality Audit tested 100 Custom OS software/BIOS images by configuring Windows 7&8, Window 10 and Office 365 according to technical specifications using Install Shield packaging tools, Symantec Ghost or Image X.
- Utilized LINUX, UNIX, HTML and Java scripting to develop custom device drivers for Hewlett Packard specific customers for manufacturing.
Field Application Engineer II
Seagate Technologies
Houston, TX
04.2000 - 10.2006
- Built storage products which included visual inspecting product samples, downloading unique code, and setting features of firmware for Maxtor products for Hewlett Packard servers on PCB’s in manufacturing.
- Designed database using MS SQL for Maxtor that helped track and maintain manufacturing test data that saved company 1.5 million.
- Displayed large quantity of data using Windows applications such as Word, Excel and PowerPoint with pivot tables for Quarterly Business Review meetings.
- Wrote test plans, executed procedures, and debugged programs for various applications using Windows debugger tools.
Education
Project Management Certification -
Google Coursera
Houston, TX01-2025
Six Sigma Business White Belt Certification -
Robbins International
Houston, TX01-2012
Cisco Certified Network Associate Certificate -
Houston Community College
Houston, TX01-2011
A+ Certificate -
Houston Community College
Houston, TX01-2010
BBA - Computer Information Systems
University of Houston - Downtown
Houston, TX01-2009
Skills
- Desktop Installations
- Laptop Installations
- Project Management
- SCCM
- ImageX
- Symantec Ghost
- Altiris
- Windows 10
- Windows 11
- Office 365
- Active Directory
- Windows Server Administration
- LAN
- WAN
- VoIP
- Storage
- Backup
- Microsoft Office 2010
- Microsoft Office 2013
Volunteer Affiliations
- Texas State Guard/TXARNG, Austin, TX, Sergeant First Class/Emergency Management, 2016 - Present
- U.S. Army, Houston, TX, Specialist, 1995 - 2001
Timeline
Technical Project Manager/Contractor
Insight Global
10.2023 - 01.2024
Senior NCO/Platoon Sergeant
Texas State Guard
09.2021 - 08.2025
Premise Technician
AT&T
03.2019 - Current
Project Manager/Test Engineer
UBEnX
03.2016 - 03.2019
Network Technician
KForce
10.2015 - 03.2016
Technical Analyst
Insight Global
01.2010 - 10.2015
Software Engineer (Contractor)
Kelly IT Services
01.2007 - 09.2009
Field Application Engineer II
Seagate Technologies
04.2000 - 10.2006
Project Management Certification -
Google Coursera
Six Sigma Business White Belt Certification -
Robbins International
Cisco Certified Network Associate Certificate -
Houston Community College
A+ Certificate -
Houston Community College
BBA - Computer Information Systems
University of Houston - Downtown