James Rush
Appleton,Wi
Summary
Dynamic Optical Technician with a proven track record at Herslof Opticians, excelling in customer service and optical sales. Expert in multifocal lens fitting and optical measurements, I enhanced patient satisfaction and loyalty by delivering tailored eyewear solutions. Recognized for strong collaboration skills, contributing to team success and ensuring accuracy in billing practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optical Technician
Herslof Opticians
03.2025 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
Optical Technician
Shopko Optical
12.2022 - 12.2024
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
Education
Master of Science - Zoology
Utah State University
Logan, UT05-1994
Associate of Applied Business -
Utah State University
Logan, UT05-1994
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Frame adjustments
- Multifocal lens fitting
- Quality control inspections
- Optical terminology
- Transaction processing
Certification
- Certified OCE, Shopko Optical -
Timeline
Optical Technician
Herslof Opticians
03.2025 - Current
Optical Technician
Shopko Optical
12.2022 - 12.2024
Master of Science - Zoology
Utah State University
Associate of Applied Business -
Utah State University
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