James Russo
Freehold,NJ
Summary
Service and Parts Management Professional experienced in customer intake, technician dispatch, inventory control, and team leadership. Delivered effective communication and problem-solving through comprehensive knowledge of DMS platforms, including Dealertrack, Reynolds, CDK, CCC, and Dealerlogix. Engaged in all dealership operations, contributing to community initiatives and fostering positive relationships.
Overview
27
27
years of professional experience
Work History
Assistant Service Manager
Mavis
Freehold, New Jersey
04.2026 - Current
- Supported service advisors with customer check-ins and vehicle intake at Mavis tire center.
- Explained maintenance recommendations and repair concerns to customers in clear language.
- Reviewed invoices, estimates, and service tickets for accuracy before customer release.
- Communicated with technicians about inspection findings, parts needs, and repair status.
- Assisted with phone calls, appointment bookings, and customer follow-up at Mavis.
- Assigned specific tasks to technicians based on their skills and experience to technicians based on their skill level and experience.
- Utilized estimating software to accurately assess service costs and improve pricing strategies.
Parts Manager
Colonial Airstream
Millstone, New Jersey
01.2025 - 03.2026
- Managed Airstream parts inventory for Colonial Airstream service and sales teams.
- Processed parts orders for RV repairs and customer requests.
- Coordinated with service advisors to fill repair order parts needs.
- Assisted technicians with correct component selection and availability checks.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Implemented improvements to streamline the ordering process.
- Communicated with vendors about pricing, backorders, and special orders.
- Developed and maintained positive working relationships with vendors.
- Collaborated with other departments to ensure timely deliveries.
- Resolved customer inquiries related to part availability or quality issues.
Parts Manager
Circle Infiniti
West Long Branch, New Jersey
02.2006 - 05.2024
- Prepared and managed the parts department budget, including forecasting and expense control.
- Utilized parts management software for inventory tracking and order processing.
- Led a team of parts department employees, providing training and performance evaluations.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Coordinated with service advisors to fill repair order parts needs.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Investigated discrepancies between physical inventories and records.
- Assisted in developing a system for tracking special orders.
- Inspected returned parts for damage before restocking shelves.
- Received, examined and reshelved returned parts.
- Maintained records of all orders placed, received, and shipped.
- Collaborated with the sales team to support marketing and promotional activities.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Service Writer
Pep Boys
East Brunswick, New Jersey
03.2000 - 01.2006
- Managed Pep Boys service counter customer intake and repair order creation.
- Explained vehicle concerns, maintenance needs, and service recommendations to customers.
- Scheduled appointments and coordinated workflow between advisors, technicians, and parts staff.
- Prepared estimates, invoices, and repair approvals using store service systems.
- Reviewed customer authorizations and updated repair order details throughout service visits.
- Resolved customer concerns and supported Pep Boys service experience with clear communication.
- Monitored warranty claims for customer repairs to ensure documentation accuracy. and processed service documentation for Pep Boys records.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Provided prompt service to customers to enhance their experience., friendly, and knowledgeable service for routine questions and service complaints.
- Processed payments for completed services using cash register or point-of-sale systems.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Scheduled appointments for customers based on technician availability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts -
Lincoln Technical Institute
Union, NJ09-2005
Skills
- Service estimating
- Repair order writing
- Customer intake
- Warranty processing
- Parts inventory control
- Repair order review
- Technician dispatch
- Appointment scheduling
- Dealer management system
- Quality assurance
- Detail orientation
- Problem solving
- Analytical thinking
- Critical thinking
- Schedule coordination
- Deadline driven
- Team leadership
- Leadership
- Conflict resolution
- Customer service focus
- Effective communication
- Upselling
- Vehicle inspection
Timeline
Assistant Service Manager
Mavis
04.2026 - Current
Parts Manager
Colonial Airstream
01.2025 - 03.2026
Parts Manager
Circle Infiniti
02.2006 - 05.2024
Service Writer
Pep Boys
03.2000 - 01.2006
Associate of Arts -
Lincoln Technical Institute