James Sacopla
Tacoma,WA
Summary
Proven leader with a track record of enhancing customer satisfaction and improving store operations at Cinnabon. Skilled in decision-making and employee training, I excel in fast-paced environments, consistently ensuring safety and service standards are surpassed. My approach has significantly boosted team efficiency and customer loyalty, showcasing my customer service focus and organizational skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Lead
Cinnabon
10.2022 - 03.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Lead Key Holder
Wet Rabbit Car Wash
11.2021 - 03.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Restaurant Team Member
Royal Thai Bistro
05.2019 - 07.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Clover Park High
Lakewood, WA06.2019
Skills
Decision-making capabilities
Customer service focus
Employee Training
Guest service
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary
Timeline
Shift Lead
Cinnabon
10.2022 - 03.2024
Lead Key Holder
Wet Rabbit Car Wash
11.2021 - 03.2022
Restaurant Team Member
Royal Thai Bistro
05.2019 - 07.2020
High School Diploma -
Clover Park High