Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Recruits, trains, develops and manages team of associates and assistant managers.
Hi, I’m
James Saint Germain
New York,NY
Summary
Overview
10
years of professional experience
Work History
Mango USNew York, NY
General Store Manager
04.2023 - Current
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
JourneysNew York, NY
District Training Manager/General Store Manager
07.2017 - 03.2023
Job overview
- Analyzed employee skill levels and implemented new techniques to boost staff knowledge.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Planet FitnessElizabeth City, NC
Assitant Manager
05.2014 - 03.2015
Job overview
- Managed staff scheduling, payroll, and customer service duties.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Kept accurate records of member attendance, sales figures, and inventory levels.
Education
Elizebeth City State UniversityNorth Carolina
Bachelor of Arts from Social Work
01.2013
University Overview
Skills
- Team Management
- Computer Skills
- Data Management
- Planning & Organizing
- Team Building
- Customer Service
- Training & Development
- Case Management
- Treatment Planning
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Timeline
General Store Manager
Mango US
04.2023 - Current
District Training Manager/General Store Manager
Journeys
07.2017 - 03.2023
Assitant Manager
Planet Fitness
05.2014 - 03.2015
Elizebeth City State University
Bachelor of Arts from Social Work