James Santiago
Ridgewood
Overview
23
23
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate (Mental Health)
Woodhull Medical Center
10.2014 - Current
- Responsible for patient service and safety by providing a line of communication between client and providers
- Frontline in crisis de-escalation and problem solving
- Escorting patients from ER to in-patient units and welcoming accommodations
- Monitor visitors and patient interactions as well as providing comfort and stability to the units
- Involved in nursing reports and staff hand overs
- Logging of patients behaviors and interactions
- Assist in staff observations, rounds, and other and floor
Administrative Assistant-Nursing (Transportation)
Woodhull Medical Center
01.2012 - 09.2014
- Log in patient transportation request
- Monitor patient's entrance and exits from appointments
- Prepare discharge translocation for out going patients
- Buffer between patient/vendor when handling issues and complaints
- Accounting and recognizing Pilot documentation from vendors which deals with billing and Medicaid
- Tracking and clarifying billing information
- Assist in bilingual interpretation between patient and other hospital departments (Spanish/English)
- Patient and visitor navigation
- Transportation and escort tracking and chart monitoring
Assistant Recreational Director/Supervisor
Ridgewood/Bushwick Beacon- 21st Century After-School Program
04.2003 - 03.2009
- Organizing recreational activities for youth in the program
- Development of special sports programs
- Researched and taught leadership workshops for youth ages 11-16
- Office Management
- Organized and instructed Male Responsibility Group (Wiseguys)
- Coach and manager for boys’ basketball team (Brooklyn Knights)
Community Assistant/Dean
Board of Education
08.2006 - 07.2007
- Responsible for disciplinary actions (Detentions, Suspensions, etc)
- Logging of information of students to school’s website (Salesforce)
- Helped to organize and instruct physical education activities
- Organized the development of school’s boy’s basketball team
- Dealing with student intervention and counseling
- Help to develop work-study program for students
- Organization of classrooms and classroom activities
- Communication between parents, and school
- Helped to organize trips and other events
- Organized community service
Education
Bachelors of Science - Human Service
University of Phoenix
Associates in Science - Communication
Axia College
Skills
- Office management training (Filing, Calculation of time sheets, Program development, Scheduling)
- Computer Skills (Windows 10, (Microsoft Office Excel))
- Communication and listening skills
- Leadership and Team Management skills
- Creative program development and outreach
- Tracking and organizing
Accomplishments
TRUST Crisis Trainer Certification
PMCS Trainer Certification (Train a Trainer)
Child Program Development
Child Abuse Awareness/Monitoring
Child Nutrition
Leadership
First Aid/CPR Certified
Conflict Resolution
Self Awareness/Peer Motivation
Youth Service Program Development
Sports and Recreation
Certification
- TRUST Crisis Trainer Certification
- PMCS Trainer Certification (Train a Trainer)
- Child Program Development
- Child Abuse Awareness/Monitoring
- Child Nutrition
- Leadership
- First Aid/CPR Certified
- Conflict Resolution
- Self Awareness/Peer Motivation
- Youth Service Program Development
- Sports and Recreation
AWARDS (Brooklyn Knights Basketball Club)
Spring 2008: MS 35 Beacon Basketball Tournament (The League) First Place Champions, Spring 2008: Mountain B-Ball AAU Basketball Tournament East Stroudsburg Pa. First Place Champions, Spring 2008: Keystone AAU Basketball Tournament Villinova Pa. Runner-up, Winter 2007/08: Rising Stars Basketball Tournament First Place Champions, Winter 2007: Friendship Colligate Academy High School Basketball Invitational Washington D.C. Runner-up
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Behavioral Health Associate (Mental Health)
Woodhull Medical Center
10.2014 - Current
Administrative Assistant-Nursing (Transportation)
Woodhull Medical Center
01.2012 - 09.2014
Community Assistant/Dean
Board of Education
08.2006 - 07.2007
Assistant Recreational Director/Supervisor
Ridgewood/Bushwick Beacon- 21st Century After-School Program
04.2003 - 03.2009
Associates in Science - Communication
Axia College
Bachelors of Science - Human Service
University of Phoenix