James Sass
Auburn,MI
Summary
Driven leader with a proven track record at Prarie Farms, excelling in team supervision and client support. Mastered complaint resolution and technical support, enhancing team efficiency and customer satisfaction. Consistently achieving goals through effective mentoring and attention to detail.
Overview
31
31
years of professional experience
Work History
Team Leader
Prarie Farms
Battle Creek, MI
01.2000 - Current
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Identified needs of customers promptly and efficiently.
- Completed daily quality assurance duties to provide feedback for improvements.
- Managed conflict resolution within the team to maintain a positive work environment.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Ensured compliance with all safety regulations in the workplace.
Motor STechnician
Steven Cycles
Bay City, MI
06.1994 - 01.2000
- Maintained records of work performed for future reference purposes.
- Replaced worn or damaged components with new ones following manufacturer's specifications.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Filed records with state as part of performing vehicle safety inspections.
- Assisted other technicians with difficult repairs when requested.
- Maintained certifications and completed training on systems and components.
- Adhered to safety protocols while working with hazardous chemicals such as antifreeze coolant or gasoline fumes.
Education
High School Diploma -
Pinconning Area High Schools
Pinconning, MI06-1988
Skills
- Coaching
- Complaint resolution
- Mentoring
- Team supervision
- Client support
- Evaluating employee work
- Issue resolution
- Client communication
- Feedback delivery
- Technical support
- Task delegation
- Cash handling
- Verbal and written communication
- Goal setting
- Leadership
- Analytical thinking
- Safety
- Attention to detail
Timeline
Team Leader
Prarie Farms
01.2000 - Current
Motor STechnician
Steven Cycles
06.1994 - 01.2000
High School Diploma -
Pinconning Area High Schools
Similar Profiles
Daimion McliecheyDaimion Mcliechey
Technical Lead at Klean Rite Ltd, Grande PrarieTechnical Lead at Klean Rite Ltd, Grande Prarie
Jacob DodgeJacob Dodge
Customer Service Volunteer at Prarie City Race WayCustomer Service Volunteer at Prarie City Race Way
Grace CorridonGrace Corridon
Bartender/Server/Food Runner/Hostess/Manager of Operations at Prarie House TavernBartender/Server/Food Runner/Hostess/Manager of Operations at Prarie House Tavern