Open To Work
James Sattelmeier
General Manager
Marietta,GA
Work Preference
Summary
Versatile General Manager with 10 years of experience overseeing daily Zaxby's operations. Strong communicator and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
1
1
Certification
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Zaxby's Under Chicken Coup LLC
Marietta, GA
05.2015 - Current
- Motivated, trained, and disciplined employees as well as outside licensees/corporate/managers to maximize performance as a training location. Only location to carry trainer store certification throughout pandemic.
- Through our franchise's Leadership Development Program, assisted in developing soft/technical skills from interpersonal communication, to operational excellence assisted with Crunchtime.
- Crunchtime assists Zaxby's heavily in placing accurate truck orders and closely monitoring weekly inventory counts. Our location averages cost of goods score just under 32% with product variance of 1.4% each week.
- Handled cash accurately and prepared daily deposits.
- Resolved problems promptly to elevate customer approval. Daily net sales ~$10k, assisting approximately 1000 customers, ~80% expedited through drive-thru within 3 minute average.
- Maintained overall guest satisfaction of ~80% as monitored in SMG while Zaxby's goal is getting brand to 60%.
- Maintained weekly team schedule with respect for coverage needs and individual strengths as well as labor goals through Teamworx. Our location averages 30 employees resulting in ~20% labor cost.
Tour Guide
Various*
Chihuahua, Mexico
10.2021 - Current
- Guided diverse groups with various entities throughout the great state of Chihuahua in historical and cultural sites, enhancing visitor experience with engaging storytelling.
- Developed customized itineraries to meet varying client interests and preferences.
- Coordinated logistics for tours, ensuring timely arrivals and seamless transitions between locations.
- Trained junior guides on best practices, safety protocols, and customer service excellence.
- Translated from Spanish and English for international trouists of all backgrounds.
Music Composer
Self Employed
01.2013 - Current
- Composed original scores for diverse media projects, enhancing emotional impact and audience engagement.
- Collaborated with directors to align musical compositions with visual storytelling and thematic elements.
- Mentored emerging composers, providing guidance on composition techniques and industry best practices.
- Self-publishing and releasing music through personal publishing company VJR Recordz.
Private Guitar Instructor
Self-employeed
Kennesaw, GA
06.2011 - Current
- Provided guitar instruction to students of varying age and skill levels, about 10 students.
- Developed lesson curriculum based on student skill level.
- Assisted clients in preparing for auditions or performances
Education
Bachelor of Arts - Music Business
Kennesaw State University
Kennesaw, GA 08.2016 - 07.2020
Skills
- Profit and Loss Control
- Business Operations Knowledge
- Waste Management and Reduction
- Hiring and Onboarding
- Team Leadership Expertise
- Front Office Operations
- Management Training
- Performance Monitoring and Evaluation
- Par POS
- Interpersonal Communication
Ultrarunning
Traveled to Chihuahua, Mexico for some difficult and beautiful ultramarathons. Also studying the culture and language of the Ralamuli indigenous group that draw tourism to these races and are studied for sports/health research for their running ability and remarkably healthy lifestyles.
Certification
Completed the Dale Carnegie Leadership class, as well as winning the Breakthrough and Best Performance awards. 2019
Timeline
Tour Guide
Various*
10.2021 - Current
Bachelor of Arts - Music Business
Kennesaw State University
08.2016 - 07.2020
General Manager
Zaxby's Under Chicken Coup LLC
05.2015 - Current
Music Composer
Self Employed
01.2013 - Current
Private Guitar Instructor
Self-employeed
06.2011 - Current