Summary
Overview
Work History
Education
Skills
Ultrarunning
Certification
Timeline
Generic

James Sattelmeier

Acworth,GA

Summary

Versatile Assistant General Manager with 8 years of experience overseeing daily Zaxby's operations. Strong communicator and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Zaxby's Under Chicken Coup LLC
05.2015 - Current
  • Motivated, trained, and disciplined employees as well as outside licensees/corporate/managers to maximize performance as a training location. Only location to carry trainer store certification throughout pandemic.
  • Through our franchise's Leadership Development Program, assisted in developing soft/technical skills from interpersonal communication, to operational excellence assisted with Crunchtime.
  • Crunchtime assists Zaxby's heavily in placing accurate truck orders and closely monitoring weekly inventory counts. Our location averages cost of goods score just under 32% with product variance of 1.4% each week.
  • Handled cash accurately and prepared daily deposits.
  • Resolved problems promptly to elevate customer approval. Daily net sales ~$10k, assisting approximately 1000 customers, ~80% expedited through drive-thru within 3 minute average.
  • Maintained overall guest satisfaction of ~80% as monitored in SMG while Zaxby's goal is getting brand to 60%.
  • Maintained weekly team schedule with respect for coverage needs and individual strengths as well as labor goals through Teamworx. Our location averages 30 employees resulting in ~20% labor cost.

Private Guitar Instructor

Self-employeed
08.2013 - Current
  • Provided guitar instruction to students of varying age and skill levels, about 10 students.
  • Developed lesson curriculum based on student skill level.
  • Assisted clients in preparing for auditions or performances

Education

Associate of Arts - Music Business

Georgia Highlands College
Rome, GA
06.2024

Skills

  • Profit and Loss Control
  • Business Operations Knowledge
  • Waste Management and Reduction
  • Hiring and Onboarding
  • Team Leadership Expertise
  • Front Office Operations
  • Management Training
  • Performance Monitoring and Evaluation
  • Par POS
  • Interpersonal Communication

Ultrarunning

Traveled to Chihuahua, Mexico for some difficult and beautiful ultramarathons. Also studying the culture and language of the Ralamuli indigenous group that draw tourism to these races and are studied for sports/health research for their running ability and remarkably healthy lifestyles.

Certification

Completed the Dale Carnegie Leadership class, as well as winning the Breakthrough and Best Performance awards. 2019

Timeline

Assistant General Manager

Zaxby's Under Chicken Coup LLC
05.2015 - Current

Private Guitar Instructor

Self-employeed
08.2013 - Current

Associate of Arts - Music Business

Georgia Highlands College

Similar Profiles

CREATE PROFILE
James Sattelmeier