Surendra Paudel
Bharatpur,P3
Summary
Multitalented loan officer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures, positively impacting overall morale and productivity. Demonstrating strong interpersonal skills and exceptional service throughout the sales process.
Overview
15
15
years of professional experience
Work History
Loan Officer
Muktinath Development Bank Limited
Bharatpur Chitwan Nepal
05.2023 - Current
- Develop and maintain relationships with local real estate agents, increasing referrals by 35%.
- Successfully create an average of 14 to 15 loans per month.
- Develop prospects for new loans by conducting 100 cold calls weekly.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Advised clients on mortgage, education and personal loans.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed and implemented marketing campaigns to attract new customers.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Collaborated with other departments to promptly process loan applications.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Utilized risk management strategies to attain high loan approval rates.
- Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Researched and updated industry knowledge on changing legislation and regulations.
Loan Officer
Manjushree Finance Limited
Bharatpur Chitwan Nepal
08.2021 - 05.2023
- Maintained strict confidentiality of bank records and client information.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.
Loan Officer Assistant
Nic Asia Bank Limited
Bharatpur Chitwan Nepal
03.2021 - 08.2021
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Continuously optimized internal processes by providing feedback on areas for improvement and recommending solutions, leading to increased team performance and efficiency.
- Maximized productivity within the team through efficient delegation of tasks among Loan Officer Assistants based on expertise levels.
Assistant Manager
Business Alliance Cooperative LTD.
Kathmandu Nepal
06.2009 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
MBA - Finance
Tribhuvan University
Shankar Dev Campus05.2023
Skills
- Practiced at FHA loan process
- Deep knowledge of bankruptcy processes
- Strong banking ethics
- Financial analysis aptitude
- Moody’s KMV CreditEdge
- Experian Transact SM
- Financial transactions expertise
- Financial advising
Timeline
Loan Officer
Muktinath Development Bank Limited
05.2023 - Current
Loan Officer
Manjushree Finance Limited
08.2021 - 05.2023
Loan Officer Assistant
Nic Asia Bank Limited
03.2021 - 08.2021
Assistant Manager
Business Alliance Cooperative LTD.
06.2009 - 06.2014
MBA - Finance
Tribhuvan University