James Sayles
Fairview Heights,IL
Summary
Proven success in customer engagement, team leadership, and achieving sales targets. Skilled in optimizing operational efficiency and leveraging analytical insights. Ready to apply strategic thinking to contribute to impactful marketing initiatives.
Overview
7
7
years of professional experience
Work History
Customer Specialist
CarMax
O'Fallon, IL
03.2022 - Current
- Provided customer service by guiding customers through complex processes, ensuring clear communication and satisfaction.
- Led store workflow, addressing customer issues and delegating tasks, demonstrating strong leadership and problem-solving abilities.
- Trained and mentored associates, showing experience in team collaboration and knowledge-sharing.
- Assisted in achieving sales targets by understanding customer needs and providing tailored solutions, a skill transferable to audience targeting and campaign strategy.
- Completed administrative tasks, including paperwork and finance communications, demonstrating organization and attention to detail.
Forklift Operator
Amazon
Edwardsville, IL
01.2019 - 01.2021
- Proven success in logistics operations as an Amazon forklift operator, with a strong ability to meet deadlines and ensure efficient workflow.
- I am experienced in optimizing processes and maintaining accuracy in fast-paced environments.
- I am skilled in customer engagement and data-driven decision-making to contribute to impactful marketing initiatives.
- Strong team player with a focus on collaboration and achieving shared goals.
- Detail-oriented, with a knack for analyzing data to inform strategic decisions.
- Excellent communication skills, capable of conveying complex information clearly to diverse audiences.
Cook
Buffalo Wild Wings
O'Fallon, IL
07.2017 - 07.2020
- Able to maintain efficiency and quality in fast-paced settings. While managing multiple tasks simultaneously.
- Experience in coordinating with teams to streamline operations and deliver consistent results.
- Strong attention to detail and time management, ensuring processes run smoothly and efficiently.
- Skilled in collaboration and problem-solving, contributing to seamless operations, transferable to managing marketing projects and campaigns.
- Adaptable and able to work effectively under pressure, valuable for fast-paced marketing environments.
Education
Bachelor of Science - Mass Communications
Southern Illinois University Edwardsville
Edwardsville, IL12-2025
Belleville East High School
Belleville, ILSkills
- Customer engagement
- Leadership
- Sales strategy
- Communication
- Project management
- Data analysis
Timeline
Customer Specialist
CarMax
03.2022 - Current
Forklift Operator
Amazon
01.2019 - 01.2021
Cook
Buffalo Wild Wings
07.2017 - 07.2020
Bachelor of Science - Mass Communications
Southern Illinois University Edwardsville
Belleville East High School