Brittany L. Jensen
Enthusiastic and customer-focused Customer Service and Account Management professional with 20+ years of experience in demanding sales, retail, and B2B environments. Proven success managing logistics and fulfillment for 900+ customer accounts, supporting field representatives, overseeing product development, leading and training teams, and delivering responsive, solutions-focused service.
Experienced in order processing, CRM workflows, account management, and process improvement using SAP, Salesforce, ARIBA, and Microsoft Office.
Known for building long-lasting customer relationships based on trust, strong product knowledge, and exceptional service while resolving problems, improving efficiency, and maintaining high service standards in fast-paced environments. Reliable, hardworking, and dedicated to contributing to team success and exceeding customer expectations.
Work History
Customer Specialist
9 Years 7 Months- Streamlined account maintenance and webpage setup for FUJIFILM Direct, ensuring up-to-date customer information and seamless ordering access.
- Streamlined account maintenance and website setup for FUJIFILM Direct, ensuring up-to-date customer information and seamless ordering access.
- Facilitated processing of prospects, leads, and trials in Salesforce, enhancing pipeline activity and customer engagement.
- Oversaw order management through SAP and ARIBA supplier network, ensuring accuracy and quality of service.
Store Manager
2 Years 6 Months- Led store operations and contributed to the #1 store performance in a 13-location district.
- Managed P&L, inventory, budgeting, and cost controls to support sales goals and optimize operational efficiency.
- Planned and executed promotional events that increased customer engagement and enhanced store performance.
- Utilized certified diamontologist and gemologist expertise to enhance customer experience in retail sales.
Assistant Manager
3 Years 2 Months- Supported management of the highest-volume store in the United States, ensuring smooth day-to-day operations and exceptional customer service.
- Coordinated operational support and team efforts to sustain a high-performing retail environment.
- Planned and organized promotional events, driving store traffic and increasing sales.
Head Trainer / Shift Lead / Server / Bartender
14 Years 5 Months- Coordinated daily front-of-house operations as shift lead, enhancing service delivery in a fast-paced hospitality environment.
- Facilitated team communication and resolved problems to maintain smooth service during peak periods.
- Trained new hires on procedures, service standards, and menu items, ensuring consistent customer experiences.
Education
Diploma
Skills
- Customer Service
- Customer Engagement
- Customer Issue Resolution
- Account Management
- Order Processing
- Order processing management
- SAP
- SAP proficiency
- Salesforce
- Logistics & Fulfillment
- Inventory Management
- Process Improvement
- Shift Coordination
- Staff Scheduling
- New Hire Onboarding
- Team building leadership
- Customer satisfaction delivery
- Microsoft Office
- POS systems
Personal Information
I’m a fun-loving, energetic person who believes life is meant to be enjoyed, new things are meant to be tried, and challenges are meant to be conquered! I’m a proud mom of two, a huge animal lover, and someone who is always ready for the next adventure. I love learning, taking on projects that seem impossible, and finding creative ways to make things happen. I have a curious mind and a pretty impressive collection of random facts, and I’m always the person who will jump in, figure things out, and keep a positive attitude along the way. I don’t take life—or myself—too seriously, and I genuinely enjoy making people laugh, helping others, and bringing positive energy wherever I go.
Certification
- Certified diamontologist
- Certified Gemologist
- Licensed Cosmetologist 2026
- Commercial Driver's License (Class B)
Languages
- American Sign Language (ASL)
Volunteering
- Hooves To Heal - Equine Therapeutic Riding
- CubScout Master