James Scanlon
Herkimer,NY
Summary
Dynamic Produce Manager known for fostering teamwork and delivering exceptional customer service. Skilled in problem-solving and training staff on best practices, leading to improved product quality and customer satisfaction. Ready to leverage expertise to drive operational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Produce Manager
Hannaford Supermarket & Pharmacy
Mohawk St. Utica NY #8372
06.2006 - Current
- Supervised daily operations of produce department, ensuring quality and freshness of products.
- Trained staff on best practices for handling and displaying produce items.
- Maintained inventory management systems to reduce waste and enhance product availability.
- Enhanced customer experience by providing knowledgeable assistance regarding produce selection and preparation methods.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Produce SPA
Hannaford Supermarket
06.2018 - 02.2019
- Teamed up with produce merchandising partners to help bring strategy to life.
- Aided in produce evolution remodels, flow and adjacency work, ultra tag roll out and various commodity resets in NY, Massachusetts, Vermont and Maine markets.
Produce Manager
Hannaford Supermarket & Pharmacy
Commercial Dr. New Hartford #8168
11.2002 - 06.2006
- Supervised daily operations of produce department, ensuring quality and freshness of products.
- Enhanced customer experience by providing knowledgeable assistance regarding produce selection and preparation methods.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
Assistant Produce Manager
Hannaford Supermarket & Pharmacy
Herkimer, NY #8366
05.2001 - 11.2002
- Managed daily operations of produce department, ensuring freshness and quality standards.
- Trained and mentored team members on product handling and inventory management techniques.
- Monitored staff performance to ensure adherence to company policies and operational efficiency.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
Assistant Seafood Manager
Hannaford Supermarket & Pharmacy
Herkimer, NY #8366
09.1999 - 05.2001
- Supervised seafood department operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on proper seafood handling techniques and customer service best practices.
- Oversaw product displays, ensuring appealing presentation to maximize customer engagement and sales.
- Provided exceptional customer service by addressing inquiries and resolving issues related to seafood products.
- Assisted in maintaining a clean and safe work environment, adhering to company policies and health regulations.
- Diligently followed food safety guidelines when handling raw seafood products to prevent cross-contamination risks.
Part Time Meat/Seafood Clerk
Hannaford Supermarket & Pharmacy
Herkimer, NY #8366
07.1998 - 09.2000
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Washed floors, walls, coolers and storage shelves.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Checked quality of products and removed expired items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Interacted with customers to foster loyalty and satisfaction.
Education
High School Diploma -
Herkimer Senior Highschool
Herkimer, NYSkills
- Department leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Produce management
- Product merchandising
- Quality control analysis
- Stock rotation
- Retail inventory management
- Trained mod/eom
Certification
2025 Food safety
Timeline
Produce SPA
Hannaford Supermarket
06.2018 - 02.2019
Produce Manager
Hannaford Supermarket & Pharmacy
06.2006 - Current
Produce Manager
Hannaford Supermarket & Pharmacy
11.2002 - 06.2006
Assistant Produce Manager
Hannaford Supermarket & Pharmacy
05.2001 - 11.2002
Assistant Seafood Manager
Hannaford Supermarket & Pharmacy
09.1999 - 05.2001
Part Time Meat/Seafood Clerk
Hannaford Supermarket & Pharmacy
07.1998 - 09.2000
High School Diploma -
Herkimer Senior Highschool