James Seringer
Myrtle Beach ,SC
Summary
Customer service professional with extensive experience at Speedway Gas Station, recognized for conflict resolution skills and boosting customer loyalty. Proficient in active listening and critical thinking, effectively managed high-pressure situations as an EMT-Basic. Dedicated to providing exceptional service and building strong client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Firefighter/EMT-Basic
Murrells Inlet Garden City Fire Rescue
Murrells Inlet, South Carolina
01.2025 - 05.2026
- Responded quickly to emergency calls and assessed fire situations.
- Operated firefighting equipment and tools during emergency response operations.
- Conducted fire prevention inspections and educated the community on safety practices.
Customer Service Representative
Speedway Gas Station
04.2025 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
EMT-Basic
Horry County
08.2024 - 05.2025
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Speedway
Speedway Gas Station
04.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
North Shore High School
Glen Head, NYSkills
- Customer service
- Active listening
- Critical thinking
- Fire protection
- Basic life support
Certification
Firefighter 1, firefighter 2
Hazmat awareness and hazmat operations
Basic EMT license
Timeline
Customer Service Representative
Speedway Gas Station
04.2025 - 06.2025
Firefighter/EMT-Basic
Murrells Inlet Garden City Fire Rescue
01.2025 - 05.2026
EMT-Basic
Horry County
08.2024 - 05.2025
Speedway
Speedway Gas Station
04.2024 - 08.2024
North Shore High School