JAMES S. FIORE
Xerox
Revere,MA
1
Certification
28
years of professional experience
Friendly Technical Support Representative experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Work History
Field Service Technician
4 Months- Diagnosed and resolved technical issues in gaming equipment, ensuring optimal performance.
- Conducted maintenance and repairs on machines and gaming systems to enhance reliability; utilizing external PC or other types of test equipment.
- Worked with Windows PC and other applications.
- Managed inventory of parts and tools, ensuring availability for prompt service delivery during field operations.
- Programmed the Interblok Gaming machines both internally and externally.
- Setup, breakdown and installation of gaming machines and centers.
Technical Service Representative
20 Years 7 Months- Utilize troubleshooting abilities to detect malfunctions for on-site copiers and printers, complete immediate repairs, and restore performance of equipment.
- Maintain and repair printers and copiers for clients across Boston and Eastern Massachusetts.
- Remove malfunctioning components and replace with new or refurbished parts.
- Switch easily between different manufacturers' models.
- Track new models on market and study technical documentation to maintain exceptional service levels.
- Maintain inventory of parts for emergency repairs and keep accurate inventory of tools, parts, and supplies to handle typical copier issues.
- Confer with network users about solutions to existing system issues.
- Diagnose, troubleshoot and resolve hardware and system issues.
- Analyze equipment performance records to determine need for repair or replacement.
- Review and modify unit and integration tests to improve software quality and reliability.
- Recommend enhancements and updates on system software based on performance data and user feedback.
Senior Customer Service Engineer
7 Years- Maintained positive working relationships with fellow staff and management.
- Evaluated software or hardware to recommend improvements and/or upgrades.
- Used troubleshooting abilities to detect malfunctions for onsite copiers and printers, complete immediate repairs and restore performance.
- Traveled to business locations to troubleshoot, diagnose and resolve copier issues.
- Installed new systems and components according to service orders and manufacturer instructions.
- Answered customer service calls and resolve issues quickly to return machines to operational status.
- Called and consulted with clients regarding equipment details, needs and problems.
Education
High School Diploma
Skills
Technical Support
Technical and Product Troubleshooting
Technical Documents Comprehension
Customer Service
Certification
- Konica Minolta, Xerox, Lexmark - Nashua, NH
- Certificate in Manufacturing Certificates
Timeline
Field Service Technician
Interblok Gaming
04.2026 - CurrentRead More
Technical Service Representative
Xerox
01.2006 - CurrentRead More
Senior Customer Service Engineer
Danka Office Imaging
01.1999 - 01.2006Read More
Revere High School
High School Diploma
Read More