Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Sheppard

Phoenix,Arizona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Video Recovery Lead

Axon Enterprise Inc.
08.2019 - Current

As the current Video Recovery Lead I am responsible, but not limited to preforming my duties to my best abilities.


1. Responsible for recovering sensitive evidence from camera devices.


2. Responsible for documenting all findings and possible improvements for recovering evidence.


3. Responsible for teaching other employees how to preform video recovery.


4. Responsible for repairing video and audio recordings.


5. Responsible for beta testing new or updated on various devices.


6. Responsible for communicating with engineers and Customer Service on update of retrieval on video recovery for a device.

Computer Technician

Comtech EF Data
08.2006 - 02.2023
  • Performed troubleshooting on High-Speed satellite modems with hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal high-speed satellite modem's hardware and various software applications.
  • Replaced defective components and parts on malfunctioning high-speed satellite modems .
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Associate of Applied Science - Computer Engineering

ITT Technical Institute
Dayton, OH
03.2004

Skills

  • Resource Identification
  • Decision Making
  • Effective Communication
  • Problem Solving
  • Read Schematics, blueprints
  • Multitasking Abilities
  • Computer Proficiency
  • Team Leadership
  • Empathy and Compassion
  • Microsoft Office
  • Analytical and Critical Thinking
  • Training and Teaching

Certification

I am CJIS certified for all law enforcement agencies.

Timeline

Video Recovery Lead

Axon Enterprise Inc.
08.2019 - Current

Computer Technician

Comtech EF Data
08.2006 - 02.2023

Associate of Applied Science - Computer Engineering

ITT Technical Institute

I am CJIS certified for all law enforcement agencies.

James Sheppard