Hi, I’m
JAMES SHRAKES
Residential and Commercial Contractor
Kansas City,MO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.
Overview
11
years of professional experience
Work History
Shrakes And Company LLC
Owner and Contractor
09.2018 - Current
Job overview
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Spectrum
Customer Service Representative
08.2017 - 09.2018
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
ACORN
Community Organizer
10.2012 - 06.2017
Job overview
- Strengthened community relationships by developing partnerships and collaborating with local organizations.
- Increased civic engagement through organizing events, workshops, and forums for community members.
- Empowered residents to address neighborhood issues by providing resources and guidance on advocacy strategies.
- Enhanced public awareness of community needs through effective social media campaigns and outreach efforts.
- Developed successful grant proposals to secure funding for essential community programs and services.
Education
Vatterott College - Kansas CityKansas City, MO
Associate of Science from HVAC Tech
02.2006
Excelsior Springs Job CorpsExcelsior Springs, MO
High School Diploma
01.
Skills
- Budget Administration
- Regulatory Compliance
- KPI Management
- Labor Relations
- Customer Service
- Administrative Oversight
- Business Management
- Cost Reduction
- Operations Management
- Employee Development
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Writing music, Spending time with family and friends. Surfing the web for exploring.
I enjoy opening my mind up to new adventures. Being creative is the birth of your imagination. That's something that I enjoy.
Timeline
Owner and Contractor
Shrakes And Company LLC
09.2018 - Current
Customer Service Representative
Spectrum
08.2017 - 09.2018
Community Organizer
ACORN
10.2012 - 06.2017
Vatterott College - Kansas City
Associate of Science from HVAC Tech
Excelsior Springs Job Corps
High School Diploma
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