James Sievers
San Diego,CA
Summary
Experienced Manager and Database Analyst with a demonstrated history of working in the healthcare industry with over 5 years of experience. Skilled in CRM, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, OneNote, and Outlook. Enjoys spearheading process improvements within the database team and facilitating the onboarding of new software to enhance the department's overall efficiency. Strong information technology professional with a Bachelor's in Health Sciences from the University of Missouri-Columbia.
Overview
8
8
years of professional experience
Work History
Manager of the Fitness Database Unit
American Specialty Health
03.2023 - Current
- Spearheaded process improvements within the database team and facilitated the onboarding of new software to enhance the department's overall efficiency.
- Coordinated, developed, and tested sales processes utilizing Dynamic CRM 365, contributing to streamlined operations.
- Managed and maintained comprehensive fitness data for a vast network of over 25,000 fitness centers.
- Led a team of Data Analysts, providing guidance and oversight to ensure accurate and timely data management.
- Facilitated onboarding new software, including Inspire, SendGrid, and CRM, enhancing departmental efficiency.
- Conducted Quality Assurance (QA) processes for all fitness center data to ensure accuracy and reliability ( 45,000 locations)
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Associate Manager of the Fitness Datebase Unit
American Specialty Health
07.2021 - 03.2023
- Promoted to Manager of the Fitness Database Unit
- Led a team of Data Analysts, providing guidance and oversight to ensure accurate and timely data management.
- Conducted Quality Assurance (QA) processes for all fitness center data to ensure accuracy and reliability.
- Oversaw all client email communications using the SendGrid email service to ensure effective and timely outreach.
- Managed the end-to-end execution of contracts, ensuring compliance with established procedures and standards.
- Led and supervised audit processes, ensuring thorough examination and adherence to regulatory requirements.
Supervisor of the Datebase Unit
American Specialty Health
08.2018 - 07.2021
- Promoted to Associate Manager of the Database Unit
- Managed and maintained comprehensive fitness data for a vast network of over 25,000 fitness centers.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted Quality Assurance (QA) processes for all fitness center data to ensure accuracy and reliability.
Database Analyst
American Specialty Health
04.2017 - 08.2018
- Promoted to Supervisor of the Fitness Database Unit
- Maintained and corrected over 20,000 fitness center data to ensure accuracy and completeness.
- Reduced data redundancy with the normalization and proper information.
- Streamlined data retrieval processes by designing and implementing stored procedures and functions.
Intern
Boone Health
01.2016 - 05.2016
- Worked as an intern for Boone Hospital through the Wellaware program.
- Worked in a mobile healthcare unit that provided treatment to rural areas.
- Recorded patient information and health measures
Education
Bachelor of Science - Health Sciences
University of Missouri-Columbia
Columbia, MO01.2016
Skills
- Management
- Customer Relationship Management (CRM)
- Data Management
- Agile Methodologies
- Excel
- Tableau
- Data Analysis
- Data Reporting
- Business Intelligence (BI)
Timeline
Manager of the Fitness Database Unit
American Specialty Health
03.2023 - Current
Associate Manager of the Fitness Datebase Unit
American Specialty Health
07.2021 - 03.2023
Supervisor of the Datebase Unit
American Specialty Health
08.2018 - 07.2021
Database Analyst
American Specialty Health
04.2017 - 08.2018
Intern
Boone Health
01.2016 - 05.2016
Bachelor of Science - Health Sciences
University of Missouri-Columbia
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