Summary
Overview
Work History
Education
Skills
Timeline
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James Sigmon

Carolina,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

IT System Support

Omnicell, Inc
Raleigh, NC
08.2015 - 12.2023
  • Assisted in the development of new policies related to IT systems operations.
  • Stayed abreast of the latest software developments to enhance job knowledge.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Installed, configured, and maintained computer systems and networks.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Investigated security breaches when they occurred and identified steps needed to prevent them from happening again.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Maintained records of user accounts, including passwords, access levels.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Worked with internal teams to deliver accurate information to customers and service accounts.

Systems Engineer

Town Of Chapel Hill
Chapel Hill, NC
08.2014 - 08.2015
  • Demonstrated advanced product knowledge to solve customer issues.
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Education

Associate of Applied Science -

Alamance Community College
Graham, NC
06-1989

Skills

  • Hardware Diagnostics
  • Software Installation
  • Technical Support
  • Data Recovery
  • User Support
  • Customer Service
  • Information Protection
  • Application Support
  • Account Updating
  • Microsoft Outlook
  • Technical Troubleshooting
  • Application Installations
  • Antivirus Software
  • Account Management
  • MS Office Proficiency
  • DHCP/DNS Ethernet and Firewall Proficient
  • Hardware Upgrades
  • LAN/WAN
  • Issue Troubleshooting
  • Technical Documents Comprehension

Timeline

IT System Support

Omnicell, Inc
08.2015 - 12.2023

Systems Engineer

Town Of Chapel Hill
08.2014 - 08.2015

Associate of Applied Science -

Alamance Community College

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James Sigmon