James Simpson III
Lake Charles,LA
Summary
Talented Help Desk Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Focused on expanding knowledge of Health Care Information Systems and Cyber Security.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Help Desk Specialist II
Lake Charles Memorial Health System
Lake Charles, LA
12.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Used Powershell scripting skills to contribute to internal technical tools.
- Reviewed violations of computer security procedures and developed mitigation plans. (Project)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements. (Project)
Small Business Sales Representative
T-Mobile
Lake Charles, LA
12.2017 - 12.2021
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Achieved sales among top 10% of salespeople in company for 3 years.
Education
Associate of Applied Science - Cyber Operations
Sowela Technical Community College
Lake Charles, LA05.2023
Skills
- Software and Hardware Implementation
- Development Documentation
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Technical Troubleshooting
- Network Security Measures
- Threat Research
- VMware Virtualization
- Microsoft Active Directory
- Network Infrastructure Support
- Network Hardware and Software
Websites
Certification
- A+ Cerification, CompTIA - Expires Jan 2025
- DUO Security Help Desk Certified
Timeline
Help Desk Specialist II
Lake Charles Memorial Health System
12.2021 - Current
Small Business Sales Representative
T-Mobile
12.2017 - 12.2021
Associate of Applied Science - Cyber Operations
Sowela Technical Community College