James Smith
Holman Logistics
CONWAY,AR
16
years of professional experience
Results-driven trainer with experience in warehouse operations, safety compliance, and employee mentoring. Strong in group and individual instruction, clear verbal communication, and corrective coaching. Focused on building capable teams, reinforcing standards, and supporting steady productivity gains.
Work History
LTO Trainer
12 Years 7 Months- Delivered onboarding training on warehouse safety, equipment operation, and standard work procedures
- Developed refresher sessions to reinforce compliance with OSHA guidelines and site policies
- Evaluated trainee performance and provided corrective coaching to improve task accuracy
- Documented training completion and maintained records in learning management systems
- Partnered with supervisors to align instruction with workflow changes and operational needs
- Demonstrated proper use of forklifts, scanners, and warehouse management systems
- Created clear job aids to support consistent execution of receiving, picking, and shipping tasks
- Mentored associates through hands-on training to strengthen confidence and productivity
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Increased employee competency with creation of targeted skill development paths.
- Trained and mentored 100 new personnel hired to fulfill various roles.
Floating Manager
4 Years- Directed daily store operations to maintain sales floor readiness and customer service standards.
- Supervised associates through scheduling, task delegation, and performance coaching.
- Managed cash handling, deposits, and register accuracy during peak transaction periods.
- Oversaw inventory processing, stock replenishment, and merchandise recovery to support product availability.
- Enforced safety, compliance, and loss prevention procedures across front-end and backroom areas.
- Coordinated freight unloading, stocking priorities, and planogram execution for efficient product flow.
- Resolved customer concerns promptly to preserve service quality and store reputation.
- Trained new hires on opening, closing, merchandising, and operational procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Material Handler
1 Year 10 Months- Staged materials for production lines, ensuring correct supply flow to support uninterrupted manufacturing.
- Loaded and unloaded inbound and outbound shipments while verifying counts, labels, and routing accuracy.
- Followed safety procedures, PPE requirements, and housekeeping standards to maintain compliant work areas.
- Maintained organized storage areas and rotated stock using FIFO practices to reduce damage and waste.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma
Skills
New hire training
Planning and coordination
Public speaking
Creative problem solving
Group and individual instruction
Clear verbal communication
Timeline
LTO Trainer
Holman Logistics
01.2014 - 08.2026Read More
Material Handler
Kimberly-Clark
03.2012 - 01.2014Read More
Floating Manager
Dollar General Store
03.2010 - 03.2014Read More
Galt High
High School Diploma
Read More