James Smyrl
Charlotte,NC
Summary
Dedicated and driven with a strong focus on teamwork, customer service, and sales. I take pride in completing work to a high standard and I enjoy making sure guests have a great experience and feel confident in their selections.
Overview
2
2
years of professional experience
Work History
Shift Lead
Flower Child
Charlotte, NC
04.2025 - 08.2025
- Supervised daily operations, enhancing workflow and ensuring customer satisfaction.
- Trained and mentored new team members on service standards, fostering a knowledgeable team.
- Maintained cleanliness and organization of work areas, contributing to a safe and efficient environment.
- Completed daily emails to corporate, finance reports, and tipped out employees.
- Worked shifts as a prep cook and dishwasher during busy periods to maintain workflow.
- Certified trainer, completing over 20 training shifts.
Fast Casual Server
Flower Child
Charlotte, NC
07.2024 - 08.2025
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Team Captain
Smoothie King
Charlotte, NC
04.2023 - 02.2025
- Delivered exceptional customer service, fostering a welcoming environment throughout the shift.
- Assisted customers promptly, offering accurate information on menu items and promotions to enhance their experience.
- Trained staff on job duties, ensuring adherence to safety protocols and comprehensive menu knowledge.
- Debriefed new trainees on Smoothie King protocol at our sister location.
- Reasonable for making weekly schedules for all staff at both locations, keeping in mind and working around availability and days off.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06-2025
Working Towards Undergraduate Degree - Mechanical Engineering
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Food Service
- Food Handling
- Food Preparation
- POS
- Cleaning Experience
- Supervising Experience
- Cash Handling
- Guest service
- Training and mentoring
- Daily reporting
- Team Leadership
- Customer service
- Employee training
Accomplishments
- Eagle Scout
- Founded, run, and manage my own jewelry small business - Smyrl Refined
Timeline
Shift Lead
Flower Child
04.2025 - 08.2025
Fast Casual Server
Flower Child
07.2024 - 08.2025
Team Captain
Smoothie King
04.2023 - 02.2025
High School Diploma -
Ardrey Kell High School
Working Towards Undergraduate Degree - Mechanical Engineering
University of North Carolina At Charlotte