Summary
Overview
Work History
Education
Skills
Timeline
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James Spellman

Summary

Skilled in program management, teaching and counseling. Bringing a strong understanding of youth-related concerns, social media proficiency and a compassionate nature. Background includes building volunteer teams to support church youth activities. Excellent leader, organizer and problem-solver. Practiced at selecting topics, materials and music to support key messages. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations.

Overview

4
4
years of professional experience

Work History

Customer Service Rep/, Sales associate

Kane's Furniture
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information.

HS Ministry Intern and, College-based Leadership Intern

Grace Family Church
09.2019 - 04.2023
  • Built lasting relationships with youth and parents or guardians. Set goals for youth in church and communicated with parents regarding progress. Raised congregational awareness of needs and contributions of youth to church life and operations. Provided spiritual care through visitation, counseling, and prayer. Led programs such as worship, study, fellowship, and service opportunities. Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission. Authored sermons, speeches and other religious materials. Interacted with local community, building relationships with civic organizations and other churches. Worked with stewardship to promote responsible biblical stewardship.

AssistantGeneral Manager / Accomplice

America's Escape Game
11.2020 - 12.2022
  • Handled cash accurately and prepared deposits. Motivated, trained, and disciplined employees to maximize performance. Resolved problems promptly to elevate customer approval. Managed team schedule with eye for coverage needs and individual strengths. Mentored and motivated team members to achieve challenging business goals. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures. Analyzed customer feedback data to identify areas of improvement and develop solutions. Developed and implemented policies and procedures to improve customer service and satisfaction. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Volunteer

Bayside Church
04.2023 - Current
  • Used strong interpersonal communication skills to convey information to others. Supported engaging, fun, and smooth-running events by helping with organization and planning. Communicated with staff members to stay informed about volunteer opportunities and events. Volunteered at church-sponsored outreach events, providing polite, friendly representation. Taught Sunday school classes to impart values of faith.

Education

Bachelor of Science - Ministerial Leadership

Southeastern University
Lutz, Florida
04.2023

Standard Diploma -

Fivay High School
Hudson, Florida
05.2019

Skills

  • Volunteer Recruitment
  • Setting Up Booths
  • Project Oversight
  • Dependable and Cooperative
  • Logo Design
  • Administrative Management
  • Project Management
  • Counsel Individuals
  • Professional Relationships
  • Complex Problem-Solving
  • Outreach Initiatives
  • Volunteer Management

Timeline

Volunteer

Bayside Church
04.2023 - Current

Customer Service Rep/, Sales associate

Kane's Furniture
11.2022 - Current

AssistantGeneral Manager / Accomplice

America's Escape Game
11.2020 - 12.2022

HS Ministry Intern and, College-based Leadership Intern

Grace Family Church
09.2019 - 04.2023

Bachelor of Science - Ministerial Leadership

Southeastern University

Standard Diploma -

Fivay High School

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James Spellman