JAMES Spencer
Cross Plains,TN
Summary
Dynamic professional with extensive experience in business operations and quality assurance. Strong team leadership and interpersonal skills, combined with a commitment to corporate communications, drive successful project outcomes and foster cross-departmental collaboration.
Overview
27
27
years of professional experience
Work History
Business Operations Coordinator
Travel and Leisure (formally Known as Wyndham)
Nashville, TN
07.2021 - Current
- Coordinated cross-departmental communication to streamline project timelines and enhance collaboration.
- Developed and maintained operational workflows to ensure consistency in service delivery across teams.
- Analyzed data trends to inform decision-making and improve overall business performance.
- Facilitated training sessions for new staff, ensuring adherence to company policies and procedures.
Quality Assurance Lead
Travel and Leisure (formally Known as Wyndham)
Nashville, TN
07.1999 - Current
- Led quality assurance initiatives to enhance customer satisfaction and operational efficiency.
- Developed and implemented testing protocols for software updates and system enhancements.
- Mentored junior QA staff, fostering skills in test case creation and execution.
- Collaborated with cross-functional teams to identify and resolve quality-related issues.
Education
Business Communication
University of Arkansas
Fayetteville, ARSkills
- Operational efficiency
- Corporate communications
- Human resources
- Effective communication
- Contract management
- Problem-solving abilities
- Team leadership
- Interpersonal skills
- Professional demeanor
Timeline
Business Operations Coordinator
Travel and Leisure (formally Known as Wyndham)
07.2021 - Current
Quality Assurance Lead
Travel and Leisure (formally Known as Wyndham)
07.1999 - Current
Business Communication
University of Arkansas