J. Allen Stephens
Spring,TX
Summary
Meticulous Field Service Technician offering excellent skills in team management, customer relations, installation, repair, and maintenance. Offering proven history of reliability and integrity, demonstrated across 33 years of industry experience.
Overview
38
38
years of professional experience
Work History
Field Service Specialist
STERIS Corporation
Houston, TX
02.2018 - Current
- Partnered with District Service Manager to coordinate, schedule and manage multiple Field Service Representatives within District 41502 to successfully complete projects within anticipated deadlines.
- Provided exemplary customer service on each field visit according to STERIS Corporation guidelines.
- Maintained open relationship with STERIS Account Managers and Installation Project Managers
- Kept track of automatic and self-generated service tickets with Siebel, increasing efficiency and customer service feedback scores at or above level 9 on a scale of 0-10.
- Attended Dupont and safety workshops and team meetings to maximize technical knowledge.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies within mechanical and electrical systems of various types of infection prevention equipment such as sterilizers and surgical instrument washing and disinfection equipment.
- Performed annual service visits and completed preventative maintenance on all systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $35,000 excluding cost of company provided tools.
- Interacted with all necessary partners including vendors, upper management and peers.
- De-Installed and Re-Installed used sterilizers, disinfection washers and various types of infection prevention equipment also managed installations of all new warming cabinets within District 41502 and explained operation and routine maintenance protocols to customers.
- Interpreted infection prevention equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Service Representative
Sugiquip Solutions INC.
Houston, TX
01.2012 - 05.2014
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Installation and repair of surgical lighting and equipment management systems to include anesthesia management.
- Diagnose, repair and maintain sterilization, disinfection washers, and surgical tables
- Perform preventative maintenance inspections and document findings on Service CEO platform
- Operate precision measuring instruments and electrical and electronic testing devices.
- Electronically file all service history, parts inventory and generated estimates for new, used and repaired machinery.
Service Representative
Getinge USA
Rochester, NY
08.2001 - 12.2011
- Manage repair needs and inventory for 5 separate accounts containing a total of 200 individual pieces of equipment
- Analyze, repair and maintain equipment such as sterilizers, disinfection washers, surgical table, surgical lighting systems and products for geriatric care relating to hygiene and patient handling.
- Consulted, scheduled and installed new sterilization and disinfection equipment at original equipment manufacturer specifications.
- Worked with different facility departments and agencies such as facility engineering, bio-med, OR and other contractors to achieve on-time installations.
- Electronically recorded all Installation and Service documentation in a timely manner to meet and/or exceed customer expectations.
United States Army Specialist
United States Army
Ft. Carson, CO
03.1988 - 01.1991
- Assigned 4th Support Battalion, Engineering shop
- Achieved rank E4 (supervisory level) in 10 months
- Supervised a crew of four
- Assign, review, guide and participate in duties and reported results.
Education
Certificate of Graduation - Refrigeration And HVAC
United States Army
Ft. Belvoir VA10.1988
Certificate of Graduation - Refrigeration And HVAC
Universal Technical Institute Of Texas Inc
Houston, TX05.1987
Skills
- Team Supervision
- Project Management
- Issue escalation
- Technical Support
- Technical Analysis
- Hardware and software installation
- Installation and maintenance
- Computer Skills
Additional Information
I have completed multiple courses of training on management and business systems within STERIS University while serving in my current role as a STERIS Service Representative in preparation for management advancement.
Timeline
Field Service Specialist
STERIS Corporation
02.2018 - Current
Service Representative
Sugiquip Solutions INC.
01.2012 - 05.2014
Service Representative
Getinge USA
08.2001 - 12.2011
United States Army Specialist
United States Army
03.1988 - 01.1991
Certificate of Graduation - Refrigeration And HVAC
United States Army
Certificate of Graduation - Refrigeration And HVAC
Universal Technical Institute Of Texas Inc