James Supan
Newtown,CT
Summary
Dynamic manager with a proven track record at Butchers Best Market, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning, while reducing waste and controlling costs. Skilled in staff training and development, fostering a collaborative culture that drives performance and engagement.
Overview
2027
2027
years of professional experience
Work History
Manager
Butchers Best Market
- Supervised daily store operations, ensuring smooth workflow across meat counter, grocery aisles, and checkout areas.
- Managed inventory levels, ordering, and stock rotation to reduce waste and maintain product availability.
- Scheduled and coached team members to support efficient coverage and consistent service.
- Enforced food safety, sanitation, and quality standards throughout preparation and display areas.
- Resolved customer concerns promptly, maintaining satisfaction and repeat business.
- Coordinated vendor deliveries and product receiving to support accurate stock control.
- Monitored sales trends and adjusted merchandising to improve product presentation and movement.
- Trained staff on handling procedures, POS processes, and operational policies.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Night Maintenance Supervisor
Monroe Board of Education
2017 - Current
- Supervised daily maintenance operations across school facilities, ensuring safe, functional learning environments.
- Coordinated preventive maintenance schedules for HVAC, plumbing, electrical, and building systems.
- Inspected facilities regularly to identify repairs, safety hazards, and code compliance issues.
- Assigned work orders to maintenance staff and monitored completion for quality and timeliness.
Education
High School Diploma -
Andrew Warde
Ffld06.1978
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Strategic planning
- Operations management
- Relationship building
Timeline
Manager
Butchers Best Market
Night Maintenance Supervisor
Monroe Board of Education
2017 - Current
High School Diploma -
Andrew Warde